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Customer Service Representative
VELUXCustomer Service Representative supporting web shop customers by resolving inquiries and managing orders. Collaborating with the Online Sales team to drive customer satisfaction and business growth.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong sales and customer service capabilities, with fluency in French and a good level of English. Proficient in managing customer orders and providing post-sales support while identifying commercial opportunities.
Highest-signal resume keywords
Fluent In FrenchCustomer Service ExperienceSales ExperienceStrong Communication SkillsMS Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ManagementOrder ProcessingQuotation PreparationLead ConversionPost-Sales Support
Soft Skills
Interpersonal SkillsAttention To DetailProcess Improvement
Industry Keywords
TelesalesAccount ManagementCustomer EnquiriesStructured Environment
About the role
Key responsibilities & impact- Manage incoming sales enquiries
- Prepare tailored quotations
- Proactively follow up on opportunities
- Convert leads into successful orders
- Provide comprehensive post-sales support
- Process and manage customer orders, returns, and account-related activities
- Identify commercial opportunities during customer contact
- Contribute to process improvements
Requirements
What you’ll need- Fluent in French (spoken and written)
- Good level of English
- Confident in using MS Office
- Strong communication and interpersonal skills
- Excellent attention to detail
- Comfortable working in a structured, process-driven environment
- Knowledge of Spanish, Italian, or another foreign language (advantage)
- Experience in customer service, sales, telesales, account management, or similar role (advantage)
Benefits
Comp & perks- Health insurance
- Flexible work arrangements
- Professional development opportunities