CRM & Commerce Manager
velpTEC edutainment
full-time
Posted on:
Location Type: Remote
Location: Germany
Visit company websiteExplore more
About the role
- Overall functional and technical responsibility for the e-commerce shop and CRM system
- Build efficient, scalable, and data-driven digital sales and customer processes
- Ownership of concept, operation, and optimization of the e-commerce shop
- Functional responsibility for the CRM as the central system for marketing, sales, and customer processes
- Maintain data structures and ensure a clean data foundation
- Design and optimize automated customer lifecycle processes
- Responsible for integrations between the shop, CRM, and other tools
- Create reports and dashboards and derive concrete optimization measures
- Close collaboration with marketing, sales, product, and external service providers
Requirements
- Several years of experience in e-commerce, CRM management, or digital operations
- Strong understanding of shop systems (e.g., Shopify) and CRM tools (e.g., Zoho)
- Experience mapping and optimizing digital sales and customer processes
- Confident handling of data, reporting, and analysis
- Basic knowledge of performance marketing and conversion optimization
- German native-level, English business fluent
Benefits
- Flexible working hours
- Free training and professional development opportunities
- Access to over 9,000 fitness and yoga studios and wellness offers
- Volunteer engagement rewarded with additional paid time off
- Company pension scheme and health insurance
- Casual, first-name culture and regular team events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
e-commerce managementCRM managementdata analysisreportingdigital sales optimizationcustomer lifecycle processesdata structuresperformance marketingconversion optimizationintegrations
Soft Skills
collaborationownershipresponsibilitycommunication