VeliTech

Junior Support Engineer, Payments

VeliTech

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Junior

Tech Stack

SDLC

About the role

  • Undertake detailed troubleshooting and investigations to identify root causes/fixes for complex technical issues
  • Take ownership of and resolve customers’ product issues via chats, ticketing systems, email, etc
  • Work with the engineering team to understand SDLC principles
  • Contribute to the evaluation of the product releases
  • Contribute articles to the knowledge base to promote self-help
  • Maintain solid customer relationships by handling their questions and concerns with speed and professionalism
  • Establish priorities and communicate rationale and timeframe clearly to customers
  • Overcome constraints to meet established deadlines.

Requirements

  • 1+ years of experience in Level 2 or Level 3 support in Product companies
  • Experience in “Payment Domain”
  • Proficiency in log analysis
  • Knowledge of Web API principles/JSON/Dev tools
  • Skills in Jira/Confluence/Ticketing systems
  • Basic network and systems knowledge
  • Proficiency in written English.
Benefits
  • Level up daily. Real mentorship, a clear career path, and support to lead your product.
  • Battle-tested tech stack. Work with what we bet on: microservices, serverless, SRE strength.
  • Health comes first. Insurance and 10 days' sick leave — because your health is a priority.
  • Work your way. Remote, hybrid, Kyiv office — find your rhythm.
  • Time off that matters. 20 days paid vacation, public holidays — to recharge your way.
  • Build your brand. Share your story, grow your voice — inside and out.
  • Culture with a pulse. Team offsites, community events, and the energy of people who care.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootinglog analysisWeb APIJSONDev toolsnetwork knowledgesystems knowledge
Soft skills
customer relationship managementcommunicationproblem-solvingtime managementprofessionalism