Junior Support Engineer
VeliTech
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Junior
Tech Stack
SDLC
About the role
- Undertake detailed troubleshooting and investigations to identify root causes/fixes for complex technical issues
- Take ownership of and resolve customers’ product issues via chats, ticketing systems, email, etc
- Work with the engineering team to understand SDLC principles
- Contribute to the evaluation of the product releases
- Contribute articles to the knowledge base to promote self-help
- Maintain solid customer relationships by handling their questions and concerns with speed and professionalism
- Establish priorities and communicate rationale and timeframe clearly to customers.
Requirements
- 1+ years of experience in Level 2 or Level 3 support in Product companies
- Experience in “Payment Domain”
- Proficiency in log analysis
- Knowledge of Web API principles/JSON/Dev tools
- Skills in Jira/Confluence/Ticketing systems
- Basic network and systems knowledge
- Proficiency in written English.
Benefits
- Real mentorship, a clear career path, and support to lead your product.
- Insurance and 10 days' sick leave — because your health is a priority.
- 20 days paid vacation, public holidays — to recharge your way.
- Team offsites, community events, and the energy of people who care.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
log analysisWeb API principlesJSONDev toolsnetwork knowledgesystems knowledge
Soft skills
troubleshootingcustomer relationship managementcommunicationproblem-solvingprofessionalism