veli

Founder's Associate – Operations

veli

full-time

Posted on:

Location Type: Hybrid

Location: München • Germany

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Salary

💰 €40,000 - €65,000 per year

About the role

  • As Founder's Associate, Operations you will work closely with Max (COO) in Munich on core operations topics at Veli within our roughly 20-person team
  • Over the next 6 months you will help bring about 1,000 households live and simultaneously drive the financing round, engaging directly with customers and investors
  • You will support our fundraising from the very beginning, including investor research, pipeline management and the data room, as well as preparing meetings and handling follow-ups
  • You will manage onboarding projects for new assisted-living customers together with our integration team and develop scalable standard processes from these projects
  • You will further develop our customer success structures and ensure customer feedback is systematically translated into clear requirements for Product and Operations
  • You will design processes and structures and take on selected strategic leverage projects, for example KPI setup, new partner models or rollout concepts
  • You will take on parts of our recruiting process and ensure fast, clean workflows and a positive candidate experience

Requirements

  • You have at least one year of relevant professional experience
  • You can demonstrate projects that you have structured, managed and successfully delivered, ideally in a startup environment, in Operations, Project Management or Customer Success
  • You work in a highly structured way, prioritize effectively and have strong execution skills
  • You have a good sense for people and relationships, build trust and remain reliable and solution-oriented even in difficult situations — internally with the team, as well as with candidates and customers
  • You think analytically, have a strong numerical understanding and are comfortable with KPIs, budget planning, forecasts and spreadsheets
  • You communicate confidently and clearly in German at least at C1 level, as you will work directly with customers, partners and investors
  • You are based in Munich, prefer to be in the office most of the time, and are willing to travel to customers or investors roughly five days per month
Benefits
  • Direct collaboration with the founding team and real ownership of core operations and strategy topics, with visible impact on customer growth and fundraising in the coming months
  • Small team, short decision paths and fast development with a clear perspective toward Chief of Staff or departmental leadership
  • Attractive overall package including competitive salary and VSOP (virtual stock option plan) so you can directly participate in Veli's success
  • Budget for professional development for conferences, training or courses
  • Monthly benefits budget, e.g. for Urban Sports Club
  • Hybrid work with home office and regular team days in Munich or Kassel
  • A meaningful product with social relevance and genuine growth potential
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementcustomer successKPI setupbudget planningforecastingdata room managementpipeline managementonboarding processesprocess designstructured project delivery
Soft Skills
strong execution skillseffective prioritizationrelationship buildingtrust buildingsolution-orientedanalytical thinkingnumerical understandingclear communicationpositive candidate experienceteam collaboration