Lead the operation and strategic direction of the Authorization Risk Prevention team for the Risk Solutions division
Assist with client management and ensure clients have consistent, professional and consultative experiences within risk mitigation services and operations
Ensure client experience, strategy operations, and authorization risk mitigation services are managed collectively to meet client needs related to fraud/risk strategy and analytics
Oversee deployment of new products and services within the team that affect fraud activities within the authorization flow
Develop in-depth and productive client relationships and act as an advocate for financial institutions within Velera
Responsible for P&L Financial Plan for division and communicate with Senior Management regarding issues, performance, financial impacts, and service level performance
Provide oversight and leadership to all members of the division; guide, coach, mentor and develop staff
Work with internal and external key leaders to develop client experiences that align with industry fraud trends
Deliver executive level presentations and communicate effectively with technical and non-technical audiences
Execute and evolve service models related to Authentication Risk Management
Ensure fraud teams have the tools and resources needed to be successful
Partner with organizational teams to assess and prioritize opportunities and measure business impact
Provide thought leadership in design of methods and selection of fraud data sets to bring insight to internal fraud teams and member-owners
Establish department goals and budgets with accountability for variance measurement and execution on monthly, quarterly and annual basis
Handle interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling and termination of staff
Develop and maintain staff through training and leadership to allow internal growth and advancement
Perform other duties as assigned
Requirements
Bachelor’s Degree in Business Administration or related field or equivalent combination of education and experience required
Ten (10) years within the financial service industry in risk management or professional/corporate fraud required
Five (5) years management experience required
Experience with financial institution core processing systems preferred
Experience managing distributed teams preferred
Five (5) years of presentation, engagement, interaction experience including both front line client and executive level engagement preferred
Project management experience preferred
CFE Certification preferred
Strong business insight, influencing, client facing skills and deep subject matter expertise in the fraud mitigation, analytics, recovery and payment card industry activity
Demonstrated experience creating and implementing scalable fraud management products and services in financial services sector required, with card payments industry experience preferred
Proficiency in Microsoft Office applications, internet browsers, linked data analysis, Project management approaches, and third party vendor processing platforms
Ability to travel as needed, less than 25%
This role is currently not eligible for sponsorship
Benefits
Great Work/Life Benefits!
Competitive wages
Medical with telemedicine
Dental and Vision
Basic and Optional Life Insurance
Paid Time Off (PTO)
Maternity, Parental, Family Care
Community Volunteer Time Off
12 Paid Holidays
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Mental Health and Well-being: Employee Assistance Program (EAP)
Tuition Reimbursement
Wellness program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.