Manager, Disputes Strategy
Velera
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $93,400 - $119,100 per year
About the role
- Serve as a Dispute SME, providing guidance on dispute resolution strategy, regulatory compliance and network rules.
- Advise leadership and stakeholders on dispute trends, emerging risks, industry mandates and strategic opportunities.
- Support development and execution of the disputes roadmap, ensuring alignment with enterprise strategy, client needs and operational capabilities.
- Oversee day-to-day strategic management of disputes vendor relationships, ensuring performance, compliance, and alignment with contractual and service expectations.
- Act as a client-facing advisor, communicating disputes strategy, roadmap, and capabilities to clients and internal partners.
- Support executive and client discussions related to disputes transformation, performance, and future-state planning.
- Collaborate with Sales, Client Services, Operations, Risk, Compliance, Technology, and Product teams to ensure consistent messaging and execution.
- Provide leadership, coaching, and development for a small team supporting vendor management, enablement, and dispute strategy initiatives.
Requirements
- BA/BS degree in Business, Management, or related field, or equivalent combination of education and experience required.
- Minimum of 10 years experience in the financial industry or relevant experience in the debit/credit card/financial services industry with extensive customer service background.
- Minimum five (5) years management experience
- Proven leadership skills, organizational skills, problem solving skills and executive presentation skills required.
- Demonstrated experience in providing solutions for complex financial initiatives
- Proven engagement with executive leadership to deliver meaningful organizational and process change.
- Ability to manage innovation and seize opportunities to create new and radical alternatives to traditional methods and approaches.
- Experience with financial analysis, risk management, and/or regulatory compliance.
- Experience working with cross-functional teams and stakeholders, with the ability to influence and negotiate effectively at all levels of the organization.
Benefits
- Medical with telemedicine
- Dental and Vision
- Basic and Optional Life Insurance
- Paid Time Off (PTO)
- Maternity, Parental, Family Care Community Volunteer Time Off
- 12 Paid Holidays
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Mental Health and Well-being: Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial analysisrisk managementregulatory compliancedispute resolution strategyvendor managementdisputes roadmap developmentcustomer serviceexecutive presentation
Soft Skills
leadershiporganizational skillsproblem solvingcommunicationcoachinginfluencingnegotiation