Inbound Customer Service Representative
Velera
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $18 per hour
About the role
- Takes incoming calls from members.
- Navigates tools and resources to properly address member inquiries.
- Maintains a high level of service with members and meets performance targets.
- Maintains composure and demonstrates a calm, professional position while adapting to difficult situations.
- Develops and maintains productive working relationships with team members.
- Promotes and maintains a positive, professional image of Velera's Call Centers.
- Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.
Requirements
- High school diploma or equivalent
- Some post high school education desirable
Benefits
- Competitive wages
- Medical with telemedicine
- Dental and Vision
- Basic and Optional Life Insurance
- Paid Time Off (PTO)
- Maternity, Parental, Family Care
- Community Volunteer Time Off
- 12 Paid Holidays
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Mental Health and Well-being: Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecommunicationproblem-solvingadaptabilityteamworkprofessionalismrelationship buildingcomposureperformance managementproduct knowledge
Certifications
high school diplomapost high school education