Velera

Manager, Print and Mail Operations

Velera

full-time

Posted on:

Location Type: Office

Location: Ft Worth • Texas • United States

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Salary

💰 $73,200 - $93,300 per year

About the role

  • Oversee daily print and mail operations, which include, but are not limited to, print production management, mail management, shipping, receiving, document storage, and general office management.
  • Oversee and manage key vendor relationships for print production.
  • Implementing and monitoring processes for all functional areas.
  • Providing metrics and data for the team’s performance on a monthly basis.
  • Service is the point of quality control for print production and mail operations.
  • Validate and process invoices.
  • Actively supports and embraces our core values
  • Responsible for reporting risks that are identified to the appropriate team and/or management.
  • Additionally, responsible for managing, monitoring, and reporting risks within the scope of your work area, including, but not limited to, Information Security risks.
  • Establishes and monitors goals for the department and team members in collaboration with the tasks that they support.
  • Creates meaningful and timely reporting tools to monitor satisfaction and service levels.
  • Manages day-to-day operations, including driving metrics of the team, executing monthly evaluations, and coaching team members.
  • Develops and maintains department standard operating procedures.
  • Identifies business risks, implements effective controls, and evaluates the success.
  • Demonstrates strong leadership ability to guide or direct others through actions and influence while making good business decisions.
  • Builds and maintains working relationships with Executive and Senior leaders, team members, vendors, and other department stakeholders.
  • Identifies and manages mitigation of roadblocks for the department and individual team members.
  • Assess the financial needs of the department, assist with the annual budget, monitor expenditures, and be accountable for maintaining expenses within the allocated budget.
  • Responsible for balancing team members’ workload to optimize the effectiveness of the department.
  • Ensures procedures are documented so department staff are able to comply with policies and processes.

Requirements

  • High School Diploma or General Education Degree (GED)
  • AA degree desired
  • Three (3) years of management experience required.
  • Five (5) years of print production or bulk mail (USPS) experience required.
  • Vendor oversight experience.
  • Demonstrate behaviors based on Velera values: Dedication, Collaboration, Belonging, Curiosity, and Integrity
  • Excellent organizational skills and ability to identify and implement process changes.
  • Ability to maintain confidentiality of materials handled.
  • Excellent verbal and written communication skills, with an ability to express and document complex ideas with technical staff, non-technical staff, and end-users.
  • Ability to utilize data and metrics to inform day-to-day operations and strategic decisions
  • Ability to work in a fast-paced environment and proactively manage deadlines throughout the course of the year.
  • Strong ability to build and maintain partner relationships and the ability to collaborate at all levels within Velera.
  • PC knowledge and proficient in the use of Microsoft Word, Excel, Visio, and PowerPoint
  • Effective interpersonal skills and the ability to convey complex information in a way that others can readily follow.
  • Excellent planning and organizational skills, as well as the ability to prioritize workload using good judgment, while balancing the need for an immediate response with accuracy and completeness of information.
  • Detail-oriented with strong problem-solving skills and the ability to identify, analyze, and resolve problems, driving solutions to completion.
  • Ability to work under minimal supervision.
  • Ability to negotiate effectively with vendors.
  • Ability to lead cross-departmental project teams and develop a talented and highly motivated team.
  • Ability to listen, understand, and respond to external and internal customers’ needs in a timely manner.
  • Ability to foster a collaborative & continuous improvement-minded environment.
  • Ability to exercise discretion and good judgment in making decisions.
  • Minimal travel may be required.
Benefits
  • Competitive wages
  • Medical with telemedicine
  • Dental and Vision
  • Basic and Optional Life Insurance
  • Paid Time Off (PTO)
  • Maternity, Parental, Family Care
  • Community Volunteer Time Off
  • 12 Paid Holidays
  • Company Paid Disability Insurance
  • 401k (with employer match)
  • Health Savings Accounts (HSA) with company provided contributions
  • Flexible Spending Accounts (FSA)
  • Supplemental Insurance
  • Mental Health and Well-being: Employee Assistance Program (EAP)
  • Tuition Reimbursement
  • Wellness program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
print production managementmail managementshippingdocument storagevendor oversightdata analysisbudget managementprocess implementationrisk managementquality control
Soft Skills
leadershiporganizational skillscommunication skillsinterpersonal skillsproblem-solvingcollaborationconfidentialityattention to detaildecision-makingtime management
Certifications
High School DiplomaGeneral Education Degree (GED)AA degree