Customer Support, Content Moderation

Velenosi & Meredith Consulting

Hiring multilingual professionals for Customer Support Consultant/Advisor and Content Moderation opportunities in Sofia, Bulgaria. Work in an international environment with strong career growth opportunities.

Posted 5/26/2026full-timeSofia • 🇧🇬 BulgariaMid-LevelSenior💰 €1,280 - €2,100 per monthWebsite

About the role

Key responsibilities & impact

Assist customers via phone, email, and chat
Review and moderate online content according to platform policies
Resolve customer queries efficiently and professionally
Escalate sensitive or complex cases when necessary
Maintain high quality and productivity standards
Deliver excellent customer experience in a fast-paced international environment

Requirements

What you’ll need

Fluency in one of the required languages (Norwegian, German, Dutch, French, Polish, Danish)
Good English communication skills (B2 preferred)
Strong communication and interpersonal skills
Customer-focused and detail-oriented mindset
Comfortable working in an international environment
EU citizenship or valid work authorization or refugee status ONLY

Benefits

Comp & perks

Approx. EUR 150 rental allowance per month for the duration of the contract
Paid training
Medical insurance
Performance bonuses
International work environment
Career growth opportunities
Long-term stable employment
Relocation Support Provided: Approx. EUR 75 flight reimbursement, 2-3 weeks accommodation, real estate administrative assistance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

fluency in Norwegianfluency in Germanfluency in Dutchfluency in Frenchfluency in Polishfluency in DanishB2 English communication skills

Soft Skills

strong communication skillsinterpersonal skillscustomer-focused mindsetdetail-oriented mindsetability to work in a fast-paced environment