Account Operations Coordinator

Veho

Account Operations Coordinator resolving operational issues and expanding client networks for Veho’s ecommerce logistics platform. Coordinating cross-functional delivery solutions and improving productivity with AI tools.

Posted 8/20/2026full-timeBogota • 🇨🇴 ColombiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong operational knowledge in last mile parcel delivery and logistics, with a focus on client relationship management and process improvement through AI tools. Proven ability to thrive in fast-paced environments while ensuring high client satisfaction and effective cross-functional collaboration.

Highest-signal resume keywords

Client Relationship ManagementOperational Knowledge of Last Mile DeliveryProcess Improvement Through AI ToolsEmotional Intelligence in CommunicationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics ManagementData-Informed Problem SolvingClient Strategy ExecutionMarketplace Business Model ExperienceOperational Issue Resolution

Soft Skills

High Quality Verbal CommunicationHigh Quality Written CommunicationStrong Ownership BiasAbility to Thrive in Fast-Paced Environments

Certifications & Qualifications

BA/BS Degree or Similar College Level Education

Industry Keywords

Customer SuccessDigital TechnologyOperationsIndependent Contractor AgreementB2 English Level

About the role

Key responsibilities & impact

Execute agreed client strategies
Manage client network expansions and new volume for existing clients in new markets or regions
Own resolution of operational and tactical issues for a set of clients from start to finish
Coordinate solutions across logistics, client support, live operations, driver support, technology, and ground operations
Participate in client conversations with the Client Success Manager, including weekly calls, monthly reviews, QBRs, and annual reviews
Support strong relationships with client operations organizations
Elicit client feedback and act as an internal advocate for clients
Improve processes and maximize productivity through AI tools
Ensure excellent client service and high client satisfaction

Requirements

What you’ll need

BA/BS degree or similar college level education
4+ years of relevant professional working experience in a start-up (Digital/Technology), operations, customer success, or logistics
High degree of emotional intelligence reflected in high quality verbal and written communications
Strong ownership bias
Ability to thrive in a fast pace environment and meet specific goals while collaborating cross-functionally
Proven success solving operational challenges with a creative, data informed approach
Operational knowledge of last mile parcel delivery or logistics experience
Marketplace business model experience is a bonus
B2 English level or higher
Willingness to work under an Independent Contractor Agreement
Willingness to work in the Bogota HQ office 3 days per week

Benefits

Comp & perks

Generous equity package
Comprehensive medical coverage
Dental coverage
Vision coverage
401(k)
Unlimited PTO for exempt-level roles
Incredible career growth opportunities