Claims Operations Associate

Vega

Claims Operations Associate handling inbound communication for claims at Vega, an AI-native claims TPA. Driving modern insurance operations with a focus on customer service and organization.

Posted 7/21/2026full-timeAtlanta • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and attention to detail while managing inbound claims inquiries. Proficient in claims management systems and experienced in a fast-paced, customer-facing environment.

Highest-signal resume keywords

Claims Management SystemCommercial InsuranceProperty and Casualty ExposureMicrosoft OfficeGoogle Suite

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims Management SystemCommercial InsuranceProperty and Casualty ExposureData EntryTime Management

Soft Skills

Strong Communication SkillsAttention to DetailCollaborationEfficient Handling

Tools & Technologies

Microsoft OfficeGoogle Suite

Industry Keywords

Call Center EnvironmentCustomer Facing RoleHigh-Growth Fast Paced Environments

About the role

Key responsibilities & impact

Accept inbound calls and/or emails from agents, brokers and insureds reporting new losses.
Communicate effectively while entering data accurately into our claims management system.
Provide high level claim insights for losses previously reported, such as claim number, the name of the handling adjuster and their phone number and/or email address.
Handle special projects or additional duties assigned related to your role as an individual contributor of the claims organization.

Requirements

What you’ll need

2+ years of experience in a call center environment or a customer facing role where strong communication, time management, attention to detail, and efficient handling were essential to success.
Commercial Insurance background a plus
Strong property and casualty exposure in auto preferred
Proficient in Microsoft Office and Google Suite
Strong communication skills, both written and verbal
Experience in high-growth fast paced environments.
Strong collaborator with team members based across multiple teams and organizations.
High school diploma or equivalent.
Initial coverage needed from 9am - 6pm EST, but subject to change depending on business need

Benefits

Comp & perks

Competitive salary
Medical, dental & vision insurance
401k with company match
Flexible PTO
Onsite gym
Coffee bar and snacks
Onsite parking
Monthly lunches