Help to keep up to date and implement new features within the Veeva Safety suite
Work closely with customer business and IT staff to understand their requirements
Think critically to help design the solution your customers request as well as the solution they have not requested but may need
Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
Drive change management methodology for our customers switching from on-premises to SaaS solutions

Requirements

Knowledge and applicable work experience in the Life Sciences industry in the Drug Safety and/or Pharmacovigilance area
Experience in working in a Consulting and/or Customer facing role
Proven ability to collaborate with diverse stakeholders and ensure delivery to a high degree of satisfaction.
Excellent verbal and written communication skills in English
Ability to work independently with clients, comprehend and translate business requirements, and create corresponding solutions designs
At least a Bachelor’s degree

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

critical thinkingcustomer liaisoncommunicationcollaborationindependencesolution designchange management

Certifications

Bachelor's degree