Lead Veeva’s most strategic programs and ensure that implementation methodology is met while ensuring adherence to the timeline, scope, resources, and overall quality
Drive customer success by ensuring appropriate risk management, change management, and escalation management and ensuring that all programs have a positive impact
Own stakeholder management with customers to drive resolutions and serve as part of the Veeva team and partner network in a customer-centric environment to ensure we influence and lead the customers to support their success throughout and beyond implementation
Serve as a leader and have productive working relationships with the project team to coach and mentor them to create the environment to ensure employee success
Accountable for one or more global Vault implementations in Clinical, Quality, Regulatory (RIM), or Safety (PV) at our strategic accounts
Energizes the teams around them and recognizes challenges as opportunities to proactively manage solution
Support the GPM team to actively share knowledge and resources to find ways to improve
Partners deeply with IT and business executives to define deployment, governance, and transformation roadmap and plan for the future with post-deployment activities, including Product Support and Customer Success, as well as ongoing conversations with Product Management
Support implementation proposals and services contract negotiation
Coordinate Customer Success Manager activities to drive product value and adoption

Requirements

12+ years in large-scale enterprise software program management
Consulting experience with proven ability to lead large, complex customers
Track record of success leading internal teams and partners to deliver measurable business results
Experience in technology strategy and roadmap development for enterprise customers in healthcare or life sciences
Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level with strong communication
Skills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authority
Typical travel is 25%, but may be up to 50% based on customer requirements

Benefits

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

program managementrisk managementchange managementstakeholder managementcustomer successimplementation methodologytechnology strategyroadmap developmentcontract negotiationprocess establishment

Soft Skills

leadershipcoachingmentoringcommunicationproblem resolutionnegotiationinfluencingdealing with ambiguityrelationship buildingteam energizing