Veeva Systems

RTSM Product Support Engineer

Veeva Systems

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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Salary

💰 $50,000 - $100,000 per year

Tech Stack

ASP.NETJavaScript.NETPythonSQL

About the role

  • Provide Tier 3-level product support, liaising between multiple teams within the RTSM product group
  • Troubleshoot complex application and data-layer issues, leveraging strong debugging and analytical skills
  • Work closely with product managers, developers, and engineers to identify, communicate, and resolve issues related to software functionality, new releases, and patches
  • Conduct root cause analysis for recurring issues or technical challenges, ensuring that preventive measures and long-term solutions are implemented effectively
  • Write and analyze SQL queries to investigate and resolve data-related issues
  • Review and debug application code when necessary to diagnose production issues
  • Maintain thorough documentation of all technical issues, resolutions, and known bugs. Update and contribute to internal knowledge bases, FAQs, and troubleshooting guides to assist other support teams and improve overall efficiency
  • Facilitate and troubleshoot the myriad of issues associated with designing complex systems and projects

Requirements

  • Bachelor’s degree in Computer Science, Software Engineering, or related technical field (or equivalent practical experience)
  • 4+ years of experience in technical product support, product engineering, or software engineering role (Tier 2+, Product Support Engineer, Technical Account Manager, etc.)
  • Strong programming fundamentals and demonstrable experience debugging application-level issues (C#, ASP.NET, JavaScript, etc.)
  • Proficiency with scripting languages (PowerShell, Python, T-SQL, etc.)
  • Strong analytical thinking and problem-solving skills
  • Strong written and verbal communication skills
Benefits
  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLC#ASP.NETJavaScriptPowerShellPythonT-SQLdebuggingroot cause analysistechnical support
Soft Skills
analytical thinkingproblem-solvingwritten communicationverbal communication
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Software Engineering