Review and analyze existing Customer business processes and identify key process steps, gaps, and requirements that would impact the implementation approach
Partner with customer SMEs and business leaders to translate requirements into solutions that solve business problems and support the needs of the Customer
Provide consulting on Quality best practices and overall solutions based on requirements
Develop, leverage, and maintain expertise in our Vault platform and Quality product
Develop a trusted advisor relationship with Veeva stakeholders and the customer
Build, test, and deploy configuration changes to live environments
Serve as the primary customer liaison, managing communication between the project team, customer, and other internal stakeholders
Represent Professional Services across multiple engagements and workstreams (e.g., solution design and configuration, data migration, systems integration, etc.)

Requirements

3+ years of experience in implementing Quality Systems, understanding of Quality Management processes, GMP Systems ownership, or Software Consulting
Proven track record leading implementation and/or IT operations as a consultant, business analyst, or IT lead and/or business sponsor
Experience implementing software systems with the ability to comprehend and translate business requirements and create corresponding solutions designs
Proven ability to work both independently and in teams in a dynamic, fast-moving environment
Good understanding of SaaS and GxP principles
Ability to quickly understand business requirements and design creative solutions
Excellent verbal and written communication skills
Experience in Life Sciences Quality, Manufacturing, or Healthcare spaces
Experience with Data or Content Management applications

Benefits

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Quality Systems implementationQuality Management processesGMP Systems ownershipSoftware ConsultingSaaSGxP principlesData Management applicationsContent Management applicationssolution designdata migration

Soft Skills

communication skillsconsultingproblem-solvingrelationship buildingteamworkindependenceadaptabilitycreativitystakeholder managementtrust building