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System Reliability Engineer
Veeam SoftwareSite Reliability Engineer ensuring reliable operation of company services at Veeam with an emphasis on monitoring and incident response.
Tech Stack
Tools & technologiesAWSAzureCloudGrafanaKubernetesLinux
About the role
Key responsibilities & impact- Ensure monitoring and uninterrupted operation of company services
- Write and maintain alerting rules and runbooks
- Perform triage of incoming incidents and initial diagnosis of issues
- Build and maintain escalation chains for incident response
- Perform technical incident resolution activities according to runbooks
- Participate in on-call rotations and post-incident reviews (RCA/postmortems)
- Continuously improve observability coverage and reduce alert noise/false positives
- Collaborate with development and infrastructure teams to identify reliability risks and implement preventive measures
Requirements
What you’ll need- Experience with observability tools (Grafana, ELK, VictoriaMetrics)
- Experience working with Linux
- Experience working with Kubernetes (k8s)
- Experience with AWS and Azure cloud platforms
- Ability to analyze incidents, identify root causes, and propose remediation steps
Benefits
Comp & perks- Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
- Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
- Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
- Retirement and social security contributions through Costa Rica's statutory programs
- Life insurance equal to 24x monthly salary, plus disability and funeral coverage
- Daily cafeteria subsidy
- Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O'Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Incident TriageTechnical Incident ResolutionAlerting RulesRunbooks MaintenanceRoot Cause Analysis
Soft Skills
CollaborationProblem Solving