Director, Customer Success, EMEA

Veeam Software

Director of Customer Success leading EMEA Customer Success team for data resilience solutions at Veeam. Driving customer value, relationships, and strategies for success in the tech industry.

Posted 6/22/2026full-timeRemote • 🇷🇴 RomaniaLeadWebsite

About the role

Key responsibilities & impact

Build, lead, and scale a high-performing EMEA Customer Success team of Customer Success Engineers and Specialists to improve customer coverage, execution quality, and regional impact.
Design and execute customer journey strategies that increase adoption, accelerate time-to-value, improve customer satisfaction, strengthen retention, and drive revenue growth.
Orchestrate cross-functional execution with Sales, Product Management, Customer Support, and Renewals to remove friction, improve predictability, and deliver a seamless customer experience.
Establish, govern, and act on clear KPIs across customer health, team health, and business impact to identify risk, measure progress, and improve decision-making.
Deploy automation and AI-driven tools to streamline onboarding, strengthen execution, improve support milestones, and scale a more proactive customer success motion.
Recruit, mentor, and develop customer value-obsessed talent, building a culture of excellence, accountability, continuous learning, and measurable performance.

Requirements

What you’ll need

12+ years of progressive Customer Success leadership experience in technology or SaaS, with a track record of improving adoption, retention, customer value, and revenue growth.
12+ years of proven leadership experience building high-performing teams, developing talent, and translating strategy into measurable business impact.
Experience leading change management, automation, and technology-enabled process improvements that increase scale, consistency, productivity, and customer outcomes.
Demonstrated success owning customer adoption, health, risk mitigation, renewal performance, and expansion motions that drive durable revenue growth.
Exceptional executive leadership, communication, and relationship-building skills, with the ability to align teams around outcomes and turn customer insights into action.

Benefits

Comp & perks

21 annual vacation days, additional days based on tenure, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support
Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform
Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement
Free access to Bookster library platform for borrowing your favorite books for free
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer journey strategiescustomer adoptioncustomer retentionrevenue growthchange managementautomationprocess improvementsKPI establishmentAI-driven toolscustomer health metrics

Soft Skills

leadershipmentoringcommunicationrelationship-buildingteam alignmentstrategic thinkingdecision-makingaccountabilitycontinuous learningcustomer value obsession