Customer Advocacy Manager – APJ

Veeam Software

Customer Advocacy Manager for Veeam ensuring strong customer relationships and amplifying their success stories. Leading initiatives to transform customer advocacy into a strategic advantage.

Posted 6/17/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Cultivate and nurture lasting connections with key customer advocates, transforming them into champions for Veeam.
Develop a strategic portfolio of high-profile customer brands that can be celebrated in case studies, testimonials, and at industry events.
Manage and maintain a database of public and private references, including advocates for peer-to-peer and NDA engagements, to drive value for sales and marketing.
Partner with sales, marketing, customer success, engineering, and alliances to identify standout customer stories and grow the advocate pool.
Coordinate customer interviews, craft compelling narratives, and oversee the review and approval process for advocacy assets like success stories, quotes, and videos.
Leverage customer voices in marketing campaigns, PR, AR, and field activities to strengthen brand trust and credibility.
Monitor the use of advocacy assets across all formats, ensuring they deliver maximum impact for Veeam’s brand and sales initiatives.
Oversee supplier contracts and manage the creation of professional video testimonials and other advocacy assets.
Serve as a go-to resource for sales and marketing teams, helping them harness the power of customer advocacy to support their goals.
Lead operational efficiency projects and explore new ways to elevate Veeam’s customer advocacy program.

Requirements

What you’ll need

A Bachelor’s degree in Marketing, Communications, Business Administration, or a related field (or a combination of education and experience that proves you’re ready to shine).
Marketing experience in the B2B technology space, especially within customer marketing—this is your chance to turn your knowledge into action.
You’ve got top-notch organisational skills and project management expertise, keeping campaigns running smoothly and on schedule.
Exceptional verbal and written communication skills, with the ability to craft compelling narratives and connect with customers and colleagues alike.
Soft selling skills that allow you to inspire and influence without hard pressure—customers love working with you!
Strong decision-making skills and the ability to tackle challenges with creative solutions.
Thrives in fast-paced environments and knows how to juggle multiple projects without breaking a sweat.
You’re results-oriented, passionate about what you do, and bring energy to every task you take on.
Strong understanding of the roles played by alliance partners, distributors, system integrators, etc., in the channel market is highly preferred
Experience managing a customer advocacy program is required
Proven ability to manage advocacy pipelines, hit deadlines, and exceed quarterly goals to drive business growth.

Benefits

Comp & perks

20 annual vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Private medical insurance and income protection during illness or injury
Annual wellbeing allowance and flu vaccination vouchers
Discounted HCF corporate health insurance
Free, confidential counselling and coaching via EAP
Superannuation contributions via salary sacrifice
Car allowance for eligible field sales roles
Salary sacrifice options for portable electronic devices (phones, laptops, tablets)
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer marketingproject managementadvocacy program managementcampaign managementnarrative craftingdatabase managementvideo productionB2B marketingsales enablementmarketing strategy

Soft Skills

organizational skillsverbal communicationwritten communicationsoft sellingdecision-makingcreative problem-solvingmultitaskingresults-orientedinfluencing skillscollaboration

Certifications

Bachelor’s degree in MarketingBachelor’s degree in CommunicationsBachelor’s degree in Business Administration