Senior Production Engineer

Veeam Software

. Own complex and escalated production issues from support, and drive long-term fixes in collaboration with engineering, including code, configuration, and architecture changes.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $92,100 - $171,000 per yearWebsite

Tech Stack

Tools & technologies

AzureCloudDistributed SystemsGoGrafanaJavaJavaScriptPrometheusTypeScript

About the role

Key responsibilities & impact

Own complex and escalated production issues from support, and drive long-term fixes in collaboration with engineering, including code, configuration, and architecture changes.
Proactively identify and address risks that are identified during the problem solving process
Lead production efficiency initiatives, develop and maintain processes, run-books and knowledge base integrity
Define, build and maintain production monitoring systems
Continuously improve alerting to minimize noise and ensure actionable, well-documented runbooks.
Define and maintain SLIs/SLOs for key services, and use error budgets to guide operational and product decisions.
Turn manual processes into automation
Own and drive post-mortem review process and actions arising from incident analysis.
Collaborate with support organization as an escalation point and feed back knowledge & improvement recommendations.
Collaborate with developers throughout the lifecycle of changes, from design through rollout and patch delivery, ensuring safe deployments and efficient incident mitigation.
Participate in design reviews to ensure services are operable with minimal manual intervention in production (automation, safe deployments, clear runbooks), and share learnings through documentation and feedback.

Requirements

What you’ll need

3–5 years of experience in software engineering, site reliability, production engineering, or senior technical support roles operating distributed systems.
Experience with log analysis and advanced troubleshooting
Basic programming experience (e.g., JS, Go, Typescript, Java, or C#).
Experience deploying and troubleshooting systems on a public cloud platforms (Azure preferred).
Familiarity with observability tooling (e.g., Elastic, Prometheus, Grafana, Open Telemetry).
Understanding of distributed systems, networking, automation and CI/CD.

Benefits

Comp & perks

Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
Medical, dental, and vision coverage starting on your first day
Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
401(k) retirement plan with company matching contributions
Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
AirVet: 24/7 virtual veterinary care at no cost
Legal services, identity protection, and supplemental health insurance options
Tax-advantaged spending accounts for healthcare, dependent care, and commuting
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

log analysisadvanced troubleshootingprogrammingJavaScriptGoTypescriptJavaC#automationCI/CD

Soft Skills

problem solvingcollaborationleadershipprocess developmentdocumentationincident analysisrisk managementcommunicationefficiency improvementfeedback