Customer Success Representative, Commercial

Veeam Software

Customer Success Representative renewing maintenance contracts and upselling to premium services at Veeam. Focused on ensuring customer satisfaction and revenue generation through retention and expansion.

Posted 5/11/2026full-timeRemote • 🇵🇱 PolandMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Be responsible for overachieving Quota tied to territory Renewal and Expansion goals
Effectively manage annual pipeline, by reaching out to customers 4 months (or more) before support expiration to perform customer experience assessments and environment health checks
Cold call customers with lapsed support, with the goal to reactivate support.
Work cross functionally with Deal Desk, Legal Department, Sales and others to prepare Special Terms, Create NSQ’s
Clearly communicate and sell complicated offers, internally and externally
Prepare accurate forecasts, business analysis and sharing insights
Assist customers with whatever is needed to ensure customer success, including but not limited to: Licensing Transfers, Customer Support Ticket Assistance
Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses
Record all activities on customer/partner actions in Veeam's customer relationship management system (SalesForce.com)
Keep impeccable Salesforce hygiene
Manage inbound Renewal inquiries though different Renewals portals
Prioritize workload in order to meet all KPIs, goals and objectives.
Meet Daily/Weekly SLAs and maintain high Customer Satisfaction ratings
Overachieve target quota
Focus on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our Velocity customer base

Requirements

What you’ll need

Bachelor’s Degree required (a combination of education and experience will be considered)
Advanced level English and German language
Relevant work experience in one or more of the following: Sales, Account Management, Customer Success Account Management, Renewals, Account Management
Proven track record of overachievement of quota and KPIs
Experience in providing consulting or support to large scale, enterprise level accounts with technically complex configurations and high volumes of transactions/load
Ability to effectively lead efforts to handle complex customer requests and escalations within a multi-functional team
Good communication skills with demonstrated ability to effectively communicate and influence at all levels of an organization, including executive level
Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
Ability to work in a semi-autonomous and fast-paced environment
High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls
Experience compiling, querying, analyzing and reporting data
Proficiency with SalesForce.com is an advantage

Benefits

Comp & perks

26 paid days off annually, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Paid parental, maternity, and paternity leave
Fully covered family medical plan, dental, rehab, and vaccinations
Life, critical illness, and disability insurance
Employer pension contribution via PPK
Monthly Edenred allowance of 450 PLN for meals
MultiSport card fully covered by Veeam, giving access to sports facilities nationwide
Up to 12 free therapy sessions annually, plus legal and financial advice
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

quota overachievementcustomer experience assessmentsenvironment health checksbusiness analysisdata analysisreportingconsultingsupport for enterprise accountscomplex customer requests handlinghigh volume transactions

Soft Skills

communication skillsorganizational skillsprioritizationmulti-taskinginfluencing skillsself-startercustomer success focushigh energymotivationteam leadership

Certifications

Bachelor’s Degree