Veeam Software

Customer Advocacy Manager

Veeam Software

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $102,700 - $190,600 per year

About the role

  • Build Relationships That Matter: Cultivate and nurture lasting connections with key customer advocates, transforming them into champions for Veeam.
  • Create a Portfolio of Stars: Develop a strategic portfolio of high-profile customer brands that can be celebrated in case studies, testimonials, and at industry events.
  • Lead the Charge on Advocacy: Manage and maintain a database of public and private references, including advocates for peer-to-peer and NDA engagements, to drive value for sales and marketing.
  • Collaborate Across Teams: Partner with sales, marketing, customer success, engineering, and alliances to identify standout customer stories and grow the advocate pool.
  • Showcase Success Stories: Coordinate customer interviews, craft compelling narratives, and oversee the review and approval process for advocacy assets like success stories, quotes, and videos.
  • Drive Impactful Campaigns: Leverage customer voices in marketing campaigns, PR, AR, and field activities to strengthen brand trust and credibility.
  • Track and Optimize: Monitor the use of advocacy assets across all formats, ensuring they deliver maximum impact for Veeam’s brand and sales initiatives.
  • Produce High-Quality Content: Oversee supplier contracts and manage the creation of professional video testimonials and other advocacy assets.
  • Be the Trusted Advisor: Serve as a go-to resource for sales and marketing teams, helping them harness the power of customer advocacy to support their goals.
  • Innovate and Grow: Lead operational efficiency projects and explore new ways to elevate Veeam’s customer advocacy program.

Requirements

  • Education & Experience: A Bachelor’s degree in Marketing, Communications, Business Administration, or a related field (or a combination of education and experience that proves you’re ready to shine).
  • Strong understanding of the roles played by alliance partners, distributors, system integrators, etc. in the channel market highly preferred
  • Experience managing a customer advocacy program is required
  • Proven ability to manage advocacy pipelines, hit deadlines, and exceed quarterly goals to drive business growth.
  • Industry Expertise: Marketing experience in the B2B technology space, especially within customer marketing—this is your chance to turn your knowledge into action.
  • Organizational Rockstar: You’ve got top-notch organizational skills and project management expertise, keeping campaigns running smoothly and on schedule.
  • Communication Pro: Exceptional verbal and written communication skills, with the ability to craft compelling narratives and connect with customers and colleagues alike.
  • Persuasive Power: Soft selling skills that allow you to inspire and influence without hard pressure—customers love working with you!
  • Problem-Solving Guru: Strong decision-making skills and the ability to tackle challenges with creative solutions.
  • Multitasking Master: Thrives in fast-paced environments and knows how to juggle multiple projects without breaking a sweat.
  • Driven & Enthusiastic: You’re results-oriented, passionate about what you do, and bring energy to every task you take on.
  • Language Bonus: Bi or multi-lingual in English/Spanish/Portuguese? That’s a plus—but not required!
  • Market Savvy: Strong expertise in market analysis and business insights
  • Strategic Thinker: Proven ability to gather market requirements and create assets that address key needs
  • Agile Leader: Skilled at adjusting strategies to align with corporate goals and objectives
  • Competitive Edge: Deep understanding of market dynamics to position Veeam for success
  • Collaborator Extraordinaire: Proven ability to partner with customers and stakeholders across regions to drive results.
  • Skillful Communicator: Exceptional written and verbal skills that resonate at all levels.
  • Influencer: Skilled at engaging and influencing senior leadership (VP & C-Level).
  • Enterprise Expertise: Experienced in navigating and connecting with Enterprise customers.
  • Thought Leadership Driver: Ability to identify key topics and execute integrated campaigns that showcase Veeam’s credibility.
Benefits
  • Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
  • Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
  • Medical, dental, and vision coverage starting on your first day
  • Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
  • 401(k) retirement plan with company matching contributions
  • Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
  • AirVet: 24/7 virtual veterinary care at no cost
  • Legal services, identity protection, and supplemental health insurance options
  • Tax-advantaged spending accounts for healthcare, dependent care, and commuting
  • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer advocacy program managementmarket analysisproject managementcontent creationcampaign managementstrategic portfolio developmentadvocacy asset optimizationdata managementB2B marketingnarrative crafting
Soft Skills
organizational skillscommunication skillspersuasive skillsproblem-solving skillsmultitasking skillsresults-orientedcollaborationinfluencing skillsstrategic thinkingcreativity