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Senior Renewals Operations Manager, Professional Services
Veeam SoftwareSenior Renewals Operations Manager leading operational efficiencies in Veeam's global Professional Services. Collaborating cross-functionally to enhance performance and customer experience.
About the role
Key responsibilities & impact- Act as a trusted operational partner to Professional Services leadership, translating strategy into scalable execution
- Own and evolve the global Professional Services operating model, ensuring consistency and scalability across regions
- Drive the rhythm of the business (weekly, monthly, quarterly) to proactively identify risks and optimize performance
- Define and track KPIs and leading indicators to measure health, productivity, and predictability
- Own and enhance the end-to-end Technical Account Manager (TAM) experience, improving workflows, tools, and processes
- Reduce operational friction and increase time spent on high-value customer engagement
- Drive cross-functional alignment with Renewals, Customer Success, Support, Sales, Finance, and Systems teams
- Lead change management initiatives to ensure adoption of new processes, tools, and operating models
- Leverage data, analytics, and AI-driven capabilities to deliver insights, improve predictability, and enable automation
- Partner with systems and analytics teams to build scalable reporting, workflows, and predictive models
Requirements
What you’ll need- 6+ years of experience in Sales Operations, Renewals Operations, Customer Success Operations, or similar
- ENGLISH BILINGUAL
- Strong cross-functional influence and ability to drive outcomes without direct authority
- Experience working with senior leadership and presenting executive-ready insights
- Deep understanding of post-sales, renewals workflows, data, and systems
- Strong analytical mindset with the ability to translate insights into action
- Proven ability to drive complex initiatives from ideation to execution
- Advanced proficiency with CRM and sales operations tools (e.g., Salesforce)
- Ability to operate effectively in fast-paced, evolving environments
Benefits
Comp & perks- Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
- Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
- Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
- Retirement and social security contributions through Costa Rica’s statutory programs
- Life insurance equal to 24x monthly salary, plus disability and funeral coverage
- Daily cafeteria subsidy
- Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Sales OperationsRenewals OperationsCustomer Success OperationsKPI trackingdata analyticspredictive modelingchange managementworkflow optimizationautomation
Soft Skills
cross-functional influenceanalytical mindsetpresentation skillsleadershipstrategic thinkingproblem-solvingcommunicationadaptability