Veeam Software

Senior Director, Renewals & Customer Success – Enterprise

Veeam Software

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Job Level

Senior

About the role

  • The Senior Director – Enterprise Renewals Account Management will act as a strategic leader and operational catalyst, driving retention and growth across the Americas enterprise portfolio, encompassing EMEA and APJ regions (Central, East, South, North-West).
  • Success will be measured by achieving renewal and new business targets, strengthening Net Revenue Retention (NRR), and cultivating a high-performance, results-driven culture.
  • Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal, ensuring seamless execution of renewal strategies.
  • Create engagement processes, playbooks, workflows, and training programs to enable collaboration and operational excellence.
  • Leading the team to reach Account Growth Quotas (Renewal + Expansion).
  • Together with sales counterparts, owns forecasting accuracy for the pipeline and bookings.
  • Creating win back plays for the Enterprise.
  • Providing structured insights and customer and market trends in the Enterprise.
  • Serve as a trusted advisor and communicator to executive leadership, translating complex renewal strategies into actionable insights.
  • Shape policies and frameworks for renewal governance, pricing strategies, renewals strategies and compliance across regions.
  • Engage directly with customer C-Suite executives.
  • Build and mentor a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.

Requirements

  • 10+ years' experience leading successful Renewals, Sales or Customer Success Teams
  • Proven track record in enterprise sales leadership with a focus on renewals and customer lifecycle management.
  • Strong business acumen and ability to navigate complex organizational structures.
  • Expertise in negotiation, stakeholder engagement, and change management.
  • Experience in SaaS or subscription-based business models preferred.
Benefits
  • 25 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
  • Private medical, dental, and vision insurance with dependent enrolment
  • Life insurance with enhanced coverage and global 24/7 protection
  • Income protection after 26 weeks, covering a portion of salary
  • Defined contribution pension plan with employer match
  • Worldwide travel insurance for business and leisure, with option to enroll dependents
  • Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs
  • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
enterprise sales leadershiprenewals managementcustomer lifecycle managementnegotiationstakeholder engagementchange managementSaaSsubscription-based business modelsforecasting accuracyoperational excellence
Soft Skills
strategic leadershipresults-driven culturecollaborationcommunicationmentoringaccountabilityinnovationcontinuous improvementbusiness acumentrust advisor