Senior Director, Renewals & Customer Success – Enterprise, EMEA, APJ

Veeam Software

Senior Director driving retention and growth across the EMEA and APJ regions for Veeam Software. Leading strategic initiatives in renewals, sales, and customer success with a focus on enterprise accounts.

Posted 4/16/2026full-timeRemote • 🇵🇱 PolandSeniorWebsite

About the role

Key responsibilities & impact

Strategic Coordination & Governance: Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal, ensuring seamless execution of renewal strategies.
Create engagement processes, playbooks, workflows, and training programs to enable collaboration and operational excellence.
Leading the team to reach Account Growth Quotas (Renewal + Expansion)
Together with sales counterparts, owns forecasting accuracy for the pipeline and bookings
Creating win back plays for the Enterprise
Providing structured insights and customer and market trends in the Enterprise
Impactful Communication: Serve as a trusted advisor and communicator to executive leadership, translating complex renewal strategies into actionable insights.
Organizational Influence: Shape policies and frameworks for renewal governance, pricing strategies, renewals strategies and compliance across regions.
Engage directly with customer C-Suite executives
Talent Development: Build and mentor a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.

Requirements

What you’ll need

10+ years' experience leading successful Renewals, Sales or Customer Success Teams
Proven track record in enterprise sales leadership with a focus on renewals and customer lifecycle management.
Strong business acumen and ability to navigate complex organizational structures.
Expertise in negotiation, stakeholder engagement, and change management.
Experience in SaaS or subscription-based business models preferred.

Benefits

Comp & perks

26 paid days off annually, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Paid parental, maternity, and paternity leave
Fully covered family medical plan, dental, rehab, and vaccinations
Life, critical illness, and disability insurance
Employer pension contribution via PPK
Monthly Edenred allowance of 450 PLN for meals
MultiSport card fully covered by Veeam, giving access to sports facilities nationwide
Up to 12 free therapy sessions annually, plus legal and financial advice
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

renewal strategiescustomer lifecycle managementnegotiationstakeholder engagementchange managementforecasting accuracyoperational excellenceengagement processesplaybooksworkflows

Soft Skills

impactful communicationorganizational influencetalent developmentteam leadershipaccountabilityinnovationcontinuous improvementstrategic coordinationcollaborationmentoring