Senior Director, Renewals & Customer Success – Enterprise, EMEA, APJ

Veeam Software

Senior Director leading Enterprise Renewals and Customer Success at Veeam Software in the EMEA and APJ regions. Driving retention and growth with focus on high-performance results.

Posted 4/16/2026full-timeRemote • 🇩🇪 GermanySeniorWebsite

About the role

Key responsibilities & impact

Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal, ensuring seamless execution of renewal strategies.
Create engagement processes, playbooks, workflows, and training programs to enable collaboration and operational excellence.
Leading the team to reach Account Growth Quotas (Renewal + Expansion)
Together with sales counterparts, owns forecasting accuracy for the pipeline and bookings
Creating win back plays for the Enterprise
Providing structured insights and customer and market trends in the Enterprise
Serve as a trusted advisor and communicator to executive leadership.
Shape policies and frameworks for renewal governance, pricing strategies, renewals strategies and compliance across regions.
Engage directly with customer C-Suite executives
Build and mentor a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.

Requirements

What you’ll need

10+ years' experience leading successful Renewals, Sales or Customer Success Teams
Proven track record in enterprise sales leadership with a focus on renewals and customer lifecycle management.
Strong business acumen and ability to navigate complex organizational structures.
Expertise in negotiation, stakeholder engagement, and change management.
Experience in SaaS or subscription-based business models preferred.

Benefits

Comp & perks

30 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Statutory public health insurance with employer and employee contributions
Statutory pension scheme with employer and employee contributions
Statutory accident insurance fully funded by Veeam
Supplemental pension plan with employer match and salary sacrifice option
Supplemental accident insurance with 24/7 worldwide coverage
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

renewal strategiescustomer lifecycle managementforecasting accuracynegotiationstakeholder engagementchange managementSaaSsubscription-based business models

Soft Skills

leadershipcommunicationcollaborationaccountabilityinnovationcontinuous improvementbusiness acumen