Director, Professional Services Management
Veeam Software
full-time
Posted on:
Location Type: Remote
Location: Remote • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $207,900 - $297,000 per year
Job Level
Lead
Tech Stack
Cloud
About the role
- Drive standardized delivery frameworks for global consistency and scalability
- Innovate with tools, automation, and AI to optimize service delivery and performance
- Align practices with business goals to drive revenue, profitability, and customer satisfaction.
- Build long-term client relationships by aligning services with their needs
- Develop strategic partnerships for integrated service delivery
- Enhance client satisfaction through feedback and proactive improvements.
- Manage Professional Services P&L for timely, high-quality delivery and cost efficiency
- Optimize resource planning, project management, and performance tracking tools
- Collaborate with Sales and Pre-Sales to support sales and identify growth opportunities.
- Lead hiring to build high-performing Professional Services teams
- Develop enablement programs for consistent and effective team delivery
- Foster a culture of accountability, innovation, and continuous improvement.
Requirements
- 8+ years of experience in professional services roles within software companies, particularly SaaS, with 3+ years in a leadership position
- Strong understanding of enterprise software architectures, including cloud technologies and modern application development
- Proven ability to lead and thrive in a fast-paced, dynamic, and growth-oriented environment
- Demonstrated success in managing revenue targets and driving services sales efforts
- Strong leadership skills, with a history of developing and guiding high-performing teams
- Excellent communication skills, with the ability to manage customer relationships and expectations effectively
- Bachelor's degree in computer science, Engineering, Business, or a related field; MBA preferred
- Willingness to travel as required (at least 40% for customer engagements and business needs)
Benefits
- Unlimited PTO
- Medical, dental, and vision benefits that start on day one
- Flexible spending accounts
- Life insurance and short-term and long-term disability coverage
- Family planning support benefits, along with 100% paid maternity and parental leave
- 401k match
- Veeam Care Days – additional 24 hours for your volunteering activities
- Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
enterprise software architecturescloud technologiesmodern application developmentproject managementresource planningperformance trackingservice delivery frameworksautomationAI optimizationrevenue management
Soft skills
leadershipcommunicationclient relationship managementteam developmentaccountabilityinnovationcontinuous improvementcollaborationstrategic thinkingcustomer satisfaction
Certifications
Bachelor's degreeMBA