Vectra AI

Customer Success Manager

Vectra AI

full-time

Posted on:

Location Type: Remote

Location: Netherlands

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Tech Stack

Cyber SecurityDNSFirewallsTCP/IP

About the role

  • Own the end-to-end customer relationship, from onboarding through renewal
  • Conduct onboarding and training sessions to ensure a successful rollout of the Vectra platform
  • Establish trusted advisor relationships with key customer stakeholders (e.g., CISO, SOC, IT leads)
  • Develop and execute Success Plans tailored to each customer’s business objectives
  • Conduct Executive Business Reviews (EBRs) and share insights from usage data, KPIs, and feedback
  • Monitor and improve customer health through proactive engagement and best practices
  • Drive deep integration of Vectra into customer workflows and technical ecosystems
  • Identify, assess, and mitigate renewal risks; lead renewal and get-well planning
  • Identify upsell and cross-sell opportunities and collaborate with sales on expansion strategy
  • Act as the voice of the customer internally, advocating feedback to product, engineering, and leadership
  • Collaborate closely with Support, Product, and Engineering teams to solve problems and enhance product value
  • Stay current on cybersecurity trends and apply them to customer strategies
  • Travel approximately 25%

Requirements

  • 5+ years of experience in customer-facing roles (Customer Success, Technical Account Management, Sales Engineering) in enterprise SaaS, preferably in cybersecurity
  • Deep understanding of cybersecurity solutions (e.g., firewalls, SIEM, NDR, forensics)
  • Strong technical foundation in network protocols and security (TCP/IP, DNS, SSL, VPN)
  • Experience managing full customer lifecycle: onboarding, adoption, retention, expansion Demonstrated success driving renewals and identifying growth opportunities
  • Ability to interpret and act on customer health metrics and usage data
  • Excellent organizational and project management skills
  • Empathy, proactivity, and passion for customer success
  • Strong communication and presentation skills, both written and verbal
  • Fluency in Dutch (native or near-native), along with strong English communication skills is required.
  • Bachelor’s degree required; preference for Computer Science or related field
  • Cybersecurity certifications (e.g., CISSP, CISM) are a plus
Benefits
  • Competitive compensation and comprehensive benefits
  • Opportunities for personal and professional growth
  • Inclusive and diverse workplace committed to employee well-being
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successtechnical account managementsales engineeringcybersecurity solutionsnetwork protocolsTCP/IPDNSSSLVPNcustomer health metrics
Soft Skills
organizational skillsproject managementempathyproactivitypassion for customer successcommunication skillspresentation skills
Certifications
CISSPCISM