Software Solutions Engineer

Vector

. Engage with our customer's business and technical resources to fully understand their project goals, objectives and success criteria as part of each project implementation engagement .

Posted 4/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $108,000 - $125,000 per yearWebsite

Tech Stack

Tools & technologies

JavaScriptSQL

About the role

Key responsibilities & impact

Engage with our customer's business and technical resources to fully understand their project goals, objectives and success criteria as part of each project implementation engagement
Build workflows and automate tasks for customers leveraging a combination of scripting languages, JSON, and Vector’s internal tools
Setup and configure Vector according to customer's business and technical needs
Triage any deployment or integration issues quickly, leveraging resources from across the company as needed
Participate in and drive technical discovery sessions to deliver technical integration solutions for our customers
Hone your expertise on Vector deployments and be the point person to help guide product implementation feedback and learnings within Vector
Be a key player in coordinating project implementation plans, timelines, schedules and develop strategy around customer deliverables
Gather customer product feedback and communicate with product management and engineering to shape product roadmap development
Coordinate with internal Vector resources from Sales, Engineering, Product and Customer Success to ensure customer business and technical requirements are correctly understood and mapped to product capabilities and future roadmap investments
Be the voice of our customers’ technical needs and issues internally, across departments and work with product management to identify, drive and prioritize improvements in product offerings, processes, systems and tools

Requirements

What you’ll need

Previous experience in a software engineering, web development, client consulting, or technical implementation role
Demonstrated ability in implementing SaaS software applications and/or providing technical implementation services leveraging basic programming such as SQL and JavaScript
Genuine passion for delighting customers, and for building and maintaining strong relationships with a diverse set of internal and external stakeholders, from engineering, product, marketing, etc
Great communication skills - able to provide clear and concise guidance through emails, over the phone, or in person, with a casual and confident tone
Excellent organization, project management, time management, and communication skills
Quick learner, able to fully grasp technological detail as well as high-level business concepts
Able to gain consensus and get business and technical teams to work together toward timely issue resolution
A strong awareness of business processes and ability to translate business processes into enterprise application implementations
Effective team player dedicated to continuously improve upon our process of advocating for the customer
Demonstrated ability to collaborate and build strong relationships with customers at all levels
Comfortable and willing to do occasional travel to engage on-site with customers where needed

Benefits

Comp & perks

Employer-sponsored medical, dental, vision, 401K, life & disability insurance
Flexible paid time off and observed federal holidays
Stock options
Parental leave of absence
Competitive stipend
Flat org structure, offering startup growth and learning paths

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

scripting languagesJSONSQLJavaScriptSaaS applicationstechnical implementationproject managementworkflow automationintegration solutionsdeployment troubleshooting

Soft Skills

communication skillsorganizational skillstime managementrelationship buildingcustomer advocacyteam collaborationquick learnerproblem-solvingconsensus buildingcustomer engagement