Vector Solutions

Manager, Data and CX Operations

Vector Solutions

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $105,000 - $115,000 per year

Job Level

Mid-LevelSenior

About the role

  • Partner with the Director to operationalize and refine the customer lifecycle journey (onboarding, adoption, support, renewal, expansion)
  • Architect workflows that promote scalability and consistency across CX functions (e.g., onboarding playbooks, escalation processes, proactive outreach frameworks)
  • Identify opportunities for automation and self-service to reduce friction and improve customer satisfaction
  • Own the design and delivery of advanced reporting, dashboards, and predictive analytics that provide visibility into customer health, churn risk, and expansion opportunities
  • Develop actionable insights that inform strategies for retention, expansion, and advocacy
  • Champion data governance best practices to ensure quality, accuracy, and usability of customer data
  • Serve as subject matter expert on CX technologies including Salesforce, ChurnZero, Zendesk, and related tools
  • Lead optimization and administration of these platforms to ensure alignment with evolving CX strategy
  • Partner with IT and RevOps to integrate CX systems with sales and marketing technologies
  • Collaborate with stakeholders across CX, Sales, Marketing, Enablement, and Product to align initiatives and drive execution
  • Mentor and coach team members across Customer Operations, sharing best practices and guiding professional growth
  • Influence without authority, driving adoption of CX processes and frameworks across multiple departments

Requirements

  • 6+ years of experience in Customer Experience, Operations, or Strategy roles, with increasing responsibility
  • Bachelor’s degree in Business, Operations, Marketing, or related field (Master’s degree a plus)
  • Proven experience in customer experience operations or business strategy in a SaaS or technology environment
  • Deep expertise in CX systems (Salesforce, Zendesk, ChurnZero, Gainsight, or similar)
  • Advanced analytical and problem-solving skills with the ability to translate data into actionable strategies
  • Strong program management skills with a history of leading cross-functional initiatives to successful outcomes
  • Excellent communication and collaboration abilities, with experience influencing stakeholders at all levels
  • Highly adaptable, able to navigate ambiguity and shifting priorities in a fast-paced environment
Benefits
  • Friendly, open, and casual work environment
  • Comprehensive benefits package effective the first of the month after hire
  • Matching 401(k) retirement plan
  • Healthy work-life balance with flexible work arrangements and generous time off
  • Generous referral incentive program
  • Tuition Reimbursement Program
  • Pet Insurance
  • OnePass Gym/Wellness Discount Program
  • Calm Health-Employee Membership
  • Company social events
  • Employee Resource Groups
  • Philanthropic opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer experience operationsbusiness strategydata governancepredictive analyticsreportingautomationself-serviceprogram managementanalytical skillsproblem-solving
Soft skills
communicationcollaborationinfluencingmentoringcoachingadaptabilityleadershipstakeholder engagementcross-functional collaborationstrategic thinking
Certifications
Bachelor’s degree in BusinessBachelor’s degree in OperationsBachelor’s degree in MarketingMaster’s degree (preferred)