Technical Support Specialist

Vector Security

Technical Support Specialist at Vector Security assisting customers via phone, email, chat, and SMS. Handling technical inquiries and ensuring customer satisfaction through effective communication and problem-solving.

Posted 5/9/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $30 per hourWebsite

About the role

Key responsibilities & impact

Troubleshoot Customer Concerns via omnichannel formats
Assist customers with Do It with Me set up
Guide users through diagnostic and troubleshooting processes
Collaborate with team members to research and resolve problems
Create new accounts in Alarm.com by following established guidelines
Maintain knowledge of technology innovations and trends

Requirements

What you’ll need

High School diploma or equivalent with 2 - 3 years of relevant technical support experience
Strong verbal and written communication skills
Ability to resell the value of Vector Security to existing customers
Have a working knowledge of Microsoft Office Programs
Have advanced technical ability to understand and explain necessary steps to customers
Able to obtain and maintain state licenses and technical certifications as needed

Benefits

Comp & perks

Medical, dental, and vision coverage
Company paid life and AD&D insurance
Company paid short- and long-term disability
FSA/HSA Plans
Voluntary benefit products
401k retirement savings plan after just 60 days
Paid time off for vacation, sick and floating holidays
Tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingdiagnostic processesaccount creationtechnology innovations

Soft Skills

verbal communicationwritten communicationcollaborationcustomer serviceproblem-solving

Certifications

state licensestechnical certifications