Vector Security

Training Specialist

Vector Security

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $26 - $42 per hour

About the role

  • Responsible for training new hires and providing introduction to VSN team structure and workflow processes
  • Performs training needs assessment and creates new training modules as needed or requested by functional leaders
  • Manages onsite trainings for colleagues at customer sites
  • Welcome new hires with prepared onboarding kits and an office tour (for non-remote employees)
  • Provide necessary technical assistance to new hires to setup hardware and software
  • Create the new hire curriculum and consistent training programs for all employees
  • Give overview of software platform (i.e. D365 & Mastermind)
  • Assign additional Vector Learn trainings to employees for soft skills and technical skills reinforcement
  • Review new hire feedback after 30 days and determine if additional training is needed
  • Conduct needs assessment and create or assign trainings every month
  • Provide instructor-led training and ensure courses are added to Vector Learn
  • Run Vector Learn reports to determine completion progress and publish results
  • Follow-up with employees for required courses assigned and ensure timely completion
  • Draft, update, and organize D365 trainings and documents
  • Organize and manage customer site visits and perform necessary administrative functions
  • Coordinate with vendors and identify training needs and draft training programs for employees
  • Compile, update, and disseminate QA reporting

Requirements

  • High School Diploma or equivalent
  • Bachelor's Degree - Preferred
  • 2 Years Training Experience - Mentoring, Virtual & Classroom Training
  • 2 Years Industry Related Experience - Customer Service Experience/Call Center Experience
  • Communication & Interpersonal Skills: Ability to deliver the training curriculum and receive feedback
  • Experience with creating training curriculum: Skills in preparing instructional aids and plans
  • Computer Proficiency: PowerPoint and recording software, Excel and Microsoft Office
Benefits
  • Competitive compensation
  • Medical, dental, and vision coverage
  • HSA/FSA programs
  • Company paid life and AD&D insurance
  • Company paid short- and long-term disability
  • Voluntary benefit products
  • 401 (k) retirement savings plan after just 60 days
  • 7 Company Holidays, plus 2 Floating holidays of your choice
  • Paid Time Off
  • Tuition reimbursement
  • Employee Assistance Program (EAP)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
training needs assessmentcurriculum developmentinstructor-led trainingD365Vector Learnadministrative functionsQA reportingtechnical assistanceinstructional aidstraining module creation
Soft Skills
communication skillsinterpersonal skillsmentoringfeedback receptionorganizational skillscoordinationcustomer servicetime managementpresentation skillsteam collaboration
Certifications
High School DiplomaBachelor's Degree