Service Accounts Coordinator
Vector Security
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Generate estimates and proposals for client approval on work orders exceeding the outlined scope of customer service
- Process and update work orders which are temporarily not billable to the client
- Work with Accounts Receivable and Collections to resolve customer disputes
- Write and submit to clients estimates for approval to increase the authorized billing value for the work order
- Follow up with customer on site status and work order completion information to support invoicing efforts
- Coordinate with customer contacts and Accounts Receivable regarding outstanding/unpaid invoices
Requirements
- High school or equivalent education
- 1-2 years of experience
- Call Center/ Customer Service Industry
- Attention to Detail
- Analytical Skills
- Communication & Interpersonal Skills
- Familiarity working with Microsoft Excel.
Benefits
- Medical, dental, and vision coverage
- HSA/FSA programs
- Company paid life and AD&D insurance
- Company paid short- and long-term disability
- Voluntary benefit products
- 401k retirement savings plan after just 60 days
- 7 Company Holidays, plus 2 Floating holidays of your choice
- Paid Time Off
- Tuition reimbursement
- Employee Assistance Program (EAP)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
estimates generationproposal writingwork order processingbilling management
Soft skills
attention to detailanalytical skillscommunication skillsinterpersonal skills