Service Project Manager
Vector Security
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $68,517 - $109,603 per year
Job Level
JuniorMid-Level
Tech Stack
PMP
About the role
- Ensure team is tracking project timelines: start dates, completions dates, milestones, etc. for multiple projects.
- Ensure targeted milestones and risk are captured and reviewed by team and stakeholders.
- Ensure team coordination with various internal parties (purchasing/billing) regarding backorders and payments.
- Ensure team reviews work orders in D365 and updates changes to project scope and project deadlines.
- Quality checks of quotes generated by PM for projects, are clear, concise, and pricing is consistent with service margin and price book(s).
- Weekly check-ins with PM/PC on projects to ensure necessary approvals have been received, and timelines are met.
- Provide guidance to team and coordinate with customers and NAMs to utilize to process quote requirements.
- Manage and guide team members on project tasks, updated project tracking and ensure work order is being followed.
- Provide feedback to team members to ensure key performance metrics are met.
- Manage Timesheets for hourly employees.
- Responsible for all team management activities including hire/fire and performance management.
- Responsible for ensuring projects meet required margins and revenue targets.
- Track overdue inspections and ensure timely completion.
- Act as a point of contact to handle team escalations.
- Receive recurring contracts and generate tasks for team and D365 to control the inspections.
- Attend customer planning meetings to gather all necessary information for the project process.
- Provide ongoing communication to the customer on progress of conversion program.
- Generate reporting as required for the client, Service, Sales, and Monitoring departments of VSN.
Requirements
- High School Diploma or equivalent
- Associate's degree or combination of project management and security industry experience - Preferred
- Minimum of 2 years of project management experience - Required
- Minimum of 2 years of supervisory experience - Required
- Knowledge of security systems; experience in the security industry - Required
- Computer proficiency with MS Office, MS Project and/or similar software - Required
- Strong organization skills - Required
- Data driven decision-making processes - Required
- PMP Certification and/or D365 Knowledge - Preferred
Benefits
- Medical, dental and vision coverage
- Company paid life and AD&D insurance
- Company paid short- and long-term disability
- Voluntary benefit products
- 401k retirement savings plan
- Flexible Spending Account
- Paid time off
- Tuition reimbursement
- Employee Assistance Program (EAP)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementsupervisory experiencedata driven decision-makingquality checksproject trackingquote generationtimelines managementperformance managementinspections trackingcontract management
Soft skills
organization skillsteam coordinationcommunicationguidancefeedbackcustomer interactionescalation handlingapproval managementstakeholder engagementteam management
Certifications
PMP Certification