Medical Billing Collections Specialist

Vector Outsourcing Solutions Philippines

Medical Billing Collections Specialist responsible for managing accounts receivable and patient collections. Ensuring timely processing of claims and professional communication with patients.

Posted 6/26/2026full-timeRemote • 🇵🇭 PhilippinesJunior💰 ₱25,000 - ₱28,000 per monthWebsite

About the role

Key responsibilities & impact

Track and manage accounts receivable, ensuring aging amounts remain within targeted levels.
Regularly check the status of submitted claims to ensure timely processing and payment.
Resubmit claims for appeal as necessary, working to resolve any issues that may delay payment.
Prepare and send out patient statements in a timely and accurate manner.
Conduct patient collection phone calls, professionally addressing outstanding balances and negotiating payment arrangements.
Respond to patient and payer's email and phone inquiries regarding their accounts, providing clear and helpful information.
Accept phone payments from patients, ensuring accurate processing and record-keeping.
Monitor Denial Trends and provide timely and accurate resolutions.
Handle complex denials and appeals.
Utilize different collection strategies to achieve optimum reimbursement on delinquent accounts.
Follow team and/or clients proper procedures, policies, and methodologies as instructed.
Performs other related duties as necessary or assigned.

Requirements

What you’ll need

Must have at least 1 year of experience in a BPO or Call Center environment.
Experience with phone collections, particularly on US accounts, is desirable but not required.
Previous experience in Medical Billing or Medical Collections is a plus but not mandatory.
Knowledge of the US healthcare system, including Medicare, Medicaid, commercial payers, and contracted networks, is highly beneficial.
Must possess excellent verbal and written English communication skills.
Able to work from home with reliable internet and a backup connection.

Benefits

Comp & perks

Maternity & Paternity Leave
Government Contribution (SSS, Pag-ibig, Philhealth)
13th Month Pay
Paid Holidays
Bereavement Leave
Paid Vacation Leave
Paid Sick Leave
Work from Home
Others: Equipment/ company computer is provided
Night shift differential pay Php 1,000
De Minimis Php 1,000 monthly bonus upon regularization
HMO upon regularization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

accounts receivable managementclaims processingpatient collectionsnegotiationrecord-keepingdenial managementappeals handlingcollection strategiesmedical billingmedical collections

Soft Skills

verbal communicationwritten communicationprofessionalismproblem-solvingnegotiation skills