Medical Inbound Specialist

Vector Outsourcing Solutions Philippines

Manage medical inbound calls and provide support regarding healthcare policies and procedures. Ensure patient satisfaction and documentation adherence as part of a remote role.

Posted 6/26/2026full-timeRemote • 🇵🇭 PhilippinesJunior💰 ₱26,000 - ₱28,000 per monthWebsite

About the role

Key responsibilities & impact

Manage incoming calls from patient, healthcare customers and service providers
Deliver accurate information and support regarding healthcare policies and procedures.
Address patient concerns, resolve issues, and follow up to ensure a satisfactory outcome.
Maintain thorough documentation of customer interactions and transactions.
Adhere to HIPAA and other relevant healthcare regulations.
Coordinate with other departments to escalate and resolve complex matters efficiently.

Requirements

What you’ll need

At least 1-2 year of customer service, call center, or healthcare related experience preferred.
Basic understanding of medical billing, insurance claims, and healthcare terminology
Strong communication and interpersonal skills.
Ability to handle inbound calls professionally and efficiently.
Strong attention to detail, accuracy, and excellent time management skills are essential.
Must possess excellent communication skills in English, both written and verbal.
Proficient data entry skills, with a typing speed of 40 WPM or faster, are required.
Must demonstrate the ability to work with and protect confidential information.
Able to work from home with reliable internet and a backup connection.

Benefits

Comp & perks

Maternity & Paternity Leave
Government Contribution (SSS, Pag-ibig, Philhealth)
13th Month Pay
Paid Holidays
Bereavement Leave
Paid Vacation Leave
Paid Sick Leave
Work from Home
Equipment/ company computer is provided
Night shift differential pay Php 1,000
De Minimis Php 1,000 monthly bonus upon regularization
HMO upon regularization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical billinginsurance claimsdata entrytyping speed 40 WPM

Soft Skills

communication skillsinterpersonal skillsattention to detailtime managementproblem-solving