Bilingual Call Center Agent – Spanish Speaking
VECRA, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Maryland • 🇺🇸 United States
Visit company websiteSalary
💰 $22 per hour
Job Level
Mid-LevelSenior
About the role
- Answer inbound calls from consumers, prospective enrollees, and those acting on their behalf, providing information on policies, procedures, and privacy protocols.
- Track and document all inquiries using the designated systems.
- Complete tasks according to established guidelines and quality assurance metrics.
- Assist consumers with changes to their applications and reset passwords for self-service.
- Check application status and verify coverage effectiveness.
- Escalate calls or issues to appropriate staff when needed.
- Facilitate translation services for non-English speaking callers.
- Attend training and meetings to maintain up-to-date knowledge of all programs and systems.
Requirements
- Must be a Maryland Resident
- 3+ years of call center experience
- Experience with high inbound call volumes and meeting/exceeding performance metrics
- Fast learner with the ability to work independently
- Strong multitasking and computer skills
- Excellent listening skills with the ability to understand, not just respond
- Punctual and self-reliant.
- High School Diploma or GED required.
Benefits
- Paid holidays
- Paid time off
- Medical and dental coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
call center experienceperformance metricsmultitaskingcomputer skills
Soft skills
listening skillsindependencepunctualityself-reliancefast learner
Certifications
High School DiplomaGED