VECRA, Inc.

Call Center Representative

• Answer inbound calls from consumers, prospective enrollees, and those acting on their behalf, providing information on policies, procedures, and privacy protocols.
• Track and document all inquiries using the designated systems.
• Complete tasks according to established guidelines and quality assurance metrics.
• Assist consumers with changes to their applications and reset passwords for self-service.
• Check application status and verify coverage effectiveness.
• Escalate calls or issues to appropriate staff when needed.
• Facilitate translation services for non-English speaking callers.
• Attend training and meetings to maintain up-to-date knowledge of all programs and systems.

Bilingual Call Center Agent – Spanish Speaking