Financial Counselor – Adult Outpatient Pavilion
VCU Health
full-time
Posted on:
Location Type: Remote
Location: Virginia • United States
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About the role
- Registers patients by securing appropriate patient and insurance information
- Validates insurance eligibility and collects co-payments
- Provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers
- Assesses patient financial responsibility through price estimation
- Provides benefit education for all insured and uninsured patients
- Assists patients in securing financial assistance and applicable public benefit options
- Accepts patient payments and reconciles accounts in an unbilled status
- Functions in a self-directed manner to accomplish routine activities
Requirements
- High School Diploma or equivalent
- Associate or bachelor’s degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field preferred
- Minimum two years of experience requiring customer service skills and patient/customer centered focus
- Previous experience with computers, Microsoft Office software and navigating the Internet
- Previous patient scheduling/registration work experience in a healthcare setting preferred
- Previous work experience in a healthcare setting and knowledge of medical terminology preferred
- Experience with medical insurance preferred
- Ability to analyze financial data to determine documents needed for application approval and/or to establish appropriate payment arrangements
Benefits
- Health insurance
- 401(k) matching
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient registrationinsurance eligibility validationfinancial assessmentpayment reconciliationfinancial data analysismedical terminologycustomer servicefinancial assistancepublic benefit optionsprice estimation
Soft Skills
self-directedcustomer-centered focusinterpersonal skillscommunication skillsorganizational skills
Certifications
High School DiplomaAssociate degreeBachelor's degree