Senior Medical Call Center Specialist – Infusion
VCU Health
full-time
Posted on:
Location Type: Hybrid
Location: Richmond • Virginia • United States
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Job Level
About the role
- Establishes and maintains good customer relations with the public, potential clients, caregivers and fellow employees of the VCU Health System.
- Schedules out-patient appointments and ensures accurate patient demographic and insurance data entry.
- Serves in a lead capacity which may involve any or all of the following: training/mentoring staff; functioning as scheduling/registration expert; providing performance feedback; assisting with interviews; providing performance feedback; and serving as back-up to supervisor.
- Assists with the daily office functions in order to ensure efficient and effective operations.
- Ensures that staff exhibit good customer service and are consistent in all interactions.
Requirements
- Minimum of one (1) year of previous patient scheduling/registration work experience in a healthcare setting (acute care hospital, physician office, medical practice, etc.)
- Previous experience/education with office technology including word processing, general typing, data entry and Windows applications (Word and Excel)
- Previous experience/education with medical terminology and health insurance
- Two (2) or more years of previous patient scheduling/registration work experience in a healthcare setting (e.g. academic medical center, doctor’s office, medical practice, etc.) (preferred)
- Previous work experience in a call center setting (preferred)
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
patient schedulingregistrationdata entrymedical terminologyhealth insuranceoffice technologyword processinggeneral typingWindows applicationsExcel
Soft Skills
customer relationstrainingmentoringperformance feedbackcommunicationteamworkleadershiporganizational skillsproblem-solvinginterpersonal skills