Senior Developer, ServiceNow
Inmar Intelligence
JavaScriptServiceNowSOAP
ITSM Configuration Management II – ServiceNow
VCU Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Virginia • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ITSMServiceNow
About the role
- Responsible for governance and management of ITIL Configuration Management in ServiceNow.
- Own the ITSM ITIL Configuration Management process lifecycles.
- Lead and support IT Service Management processes and projects.
- Ensure a reliable source of truth for IT services and relationships.
- Define dashboards and reports related to process quality, efficiency, and effectiveness.
Requirements
- 3+ years of experience in ITSM ITIL Configuration Management (CMS/CMDB) process lifecycles.
- Experience in ServiceNow or similar ITSM system, with a working knowledge of CMDB data models, class hierarchy, and how CIs relate to IT infrastructure and applications.
- Experience in ServiceNow Common Service Data Model (CSDM), Service Mapping, Discovery, automated execution and ITAM.
- Experience with dashboards, reporting, trend analysis and metrics.
- Experience in large IT environments, with a technical background or previous Healthcare experience advantageous.
- ITIL v3/v4 Foundation or higher.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ITIL Configuration ManagementITSMCMDBServiceNowCommon Service Data Model (CSDM)Service MappingDiscoveryIT Asset Management (ITAM)dashboardsreporting
Soft skills
leadershipproject managementcommunicationorganizational skillsanalytical skills
Certifications
ITIL v3 FoundationITIL v4 Foundation
