Collections Analyst
Vcheck
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $24 per hour
Job Level
Mid-LevelSenior
About the role
- Request and pursue payment on delinquent accounts via communication with the account holder
- Send friendly reminder emails for prior month invoices
- Research customer payment discrepancies and past-due amounts
- Research customer credits (journal entries, overpayments, credit memos)
- Generate and distribute monthly customer statements
- Maintain logs of payment promises and pertinent account details; schedule follow-up communication with the account holder
- Deliver special billing instruction invoices
- Generate consolidated invoices as requested by customers
- Complete AR-related cases
- Monitor and manage the accounts receivable inbox as needed
- Meet with your assigned sales rep(s) weekly or bi-weekly
- Take and return incoming calls
- Attend AR daily team meetings, biweekly finance/sales ops/IT meetings, and monthly company-wide team meetings
- Generate SOPs to document current procedures and update them as needed
- Performs other duties as assigned
Requirements
- High school diploma or equivalent required
- Ability to read, write, and speak English proficiently
- No prior collections experience required, but preferred
- Excellent organizational skills and attention to detail
- Excellent written and verbal communication skills
- Ability to communicate with account holders courteously
- Self-motivated and coachable
- Able to handle confidential information
- Proficient with Microsoft Office Suite or similar software
- NetSuite experience preferred
Benefits
- Competitive compensation package
- Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones
- 401k plan with a 4% employer match
- Flexible vacation policy, encouraging you to take the time you need
- Annual wellness allowance to support your health and well-being
- Quarterly team events to keep us connected in a hybrid environment
- A fun and collaborative remote work environment where you'll be supported by a team of dedicated and collaborative colleagues
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
accounts receivablepayment processingcustomer statement generationbilling instructionsSOP generationjournal entriescredit memospayment discrepanciesinvoice consolidationAR-related case management
Soft skills
organizational skillsattention to detailwritten communicationverbal communicationcourteous communicationself-motivatedcoachableconfidentiality handling
Certifications
high school diploma