Veterinary Receptionist, Client Care

VCA Animal Hospitals

Remote veterinary receptionist handling client communications, appointments, payments, and records for VCA Canada’s veterinary hospital network. Educating pet owners on general animal husbandry and non-medical pet care.

Posted 8/12/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while effectively managing client communications, scheduling, and medical records. Proficient in educating clients on animal husbandry and non-medical pet care practices.

Highest-signal resume keywords

Customer Service-Focused ApproachClient Communication ManagementAppointment SchedulingMedical Records ManagementAnimal Husbandry Education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Email CommunicationTelephone HandlingAppointment SchedulingPayment ProcessingMedical Records Management

Soft Skills

Client EducationFollow-Up Communication

Industry Keywords

Animal HusbandryNon-Medical Pet CareFlea ControlTick ControlHeartworm Prevention

About the role

Key responsibilities & impact

Email clients, answer telephones, and follow up on website inquiries
Schedule and confirm appointments
Place outbound follow-up calls and contact prospective clients
Present and explain fees and process payments
Answer questions about products and services
Educate clients on general animal husbandry and non-medical pet care, including heartworm prevention, housebreaking, and flea and tick control
Manage medical records, charts, reports, and correspondence
Support the efficient and effective daily operation of the hospital

Requirements

What you’ll need

Customer service-focused approach
Ability to email clients, answer telephones, and follow up on website inquiries
Ability to schedule and confirm appointments
Ability to place outbound follow-up and prospective-client calls
Ability to present and explain fees and process payments
Ability to answer questions about products and services
Ability to educate clients on general animal husbandry and non-medical pet care
Ability to manage medical records, charts, reports, and correspondence

Benefits

Comp & perks

RRSP Employer 5 % Match Program
VCA Canada RRSP Student Loan
Wellness and Appreciation culture
Medical Library with 2000+ journals, 600+ textbooks, research, and more
Competitive wages and health/dental benefits
Opportunity to apply for a Veterinary Technician/Technologist scholarship
Annual uniform allowance
Career development and growth opportunities
Referral Bonus Rewards
Opportunities to give back to the community through VCA initiatives
Generous personal pet care discounts
Shopping discounts
Wellness apps