Operations

• Ensure VCA’s standards of quality medical practice and customer service are followed in all hospitals.
• Improve workflow and staff efficiency, review hospital hours and doctor appointment availability.
• Create and maintain hospital environments dedicated to client/patient satisfaction.
• Handle non-medical client complaints.
• Develop strong relationships with Medical Directors and Hospital Managers.
• Inspire an "owner mentality" to implement programs that support the broad business strategy and hospital results.
• Assist with the training of Medical Directors and Hospital Managers in customer service skills, business operations, and effective staff meetings.
• Cultivate a healthy culture and manage performance to foster staff morale, engagement, and retention.
• Conduct performance reviews and terminations of Hospital Managers/Office Managers and Medical Directors.
• Support Hospital Managers to hire doctors for the region’s hospitals, train, educate, develop, and promote hospital management and paraprofessional staff.
• Drive hospital revenue growth, evaluate service and product fees, audit hospital production for accuracy.
• Implement price increases and manage discount policies and invoice audits.
• Ensure VCA standards of cash control are followed, evaluate auditing and reporting methods.
• Utilize hospital financial and quality care reports to drive performance, monitor expenditures and payroll, and review inventory and training staff on leveraging purchases.
• Work with the local Marketing Manager to keep hospital marketing current.
• Support VCA’s marketing events and programs, train hospital staff on new marketing initiatives, and review internal marketing strategies.
• Ensure VCA culture is embedded in hospitals, maintain a team atmosphere, and work closely with other field leadership team members to ensure operational consistency and best practices.

Regional Operations Director

Vice President, Delivery & Deployment Operations

AVP Lending Planning, Projects, Process Improvement – PMO

Operations Leadership Rotation Program

Manager, Facilities Operations Commissioning

Operations Project Consultant – Global Payments Operations