Operations Associate
PLUS Communications
Regional Operations Director
VCA Animal Hospitals
full-time
Posted on:
Location Type: Hybrid
Location: Remote • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $150,000 per year
Job Level
Lead
About the role
- Ensure VCA’s standards of quality medical practice and customer service are followed in all hospitals.
- Improve workflow and staff efficiency, review hospital hours and doctor appointment availability.
- Create and maintain hospital environments dedicated to client/patient satisfaction.
- Handle non-medical client complaints.
- Develop strong relationships with Medical Directors and Hospital Managers.
- Inspire an "owner mentality" to implement programs that support the broad business strategy and hospital results.
- Assist with the training of Medical Directors and Hospital Managers in customer service skills, business operations, and effective staff meetings.
- Cultivate a healthy culture and manage performance to foster staff morale, engagement, and retention.
- Conduct performance reviews and terminations of Hospital Managers/Office Managers and Medical Directors.
- Support Hospital Managers to hire doctors for the region’s hospitals, train, educate, develop, and promote hospital management and paraprofessional staff.
- Drive hospital revenue growth, evaluate service and product fees, audit hospital production for accuracy.
- Implement price increases and manage discount policies and invoice audits.
- Ensure VCA standards of cash control are followed, evaluate auditing and reporting methods.
- Utilize hospital financial and quality care reports to drive performance, monitor expenditures and payroll, and review inventory and training staff on leveraging purchases.
- Work with the local Marketing Manager to keep hospital marketing current.
- Support VCA’s marketing events and programs, train hospital staff on new marketing initiatives, and review internal marketing strategies.
- Ensure VCA culture is embedded in hospitals, maintain a team atmosphere, and work closely with other field leadership team members to ensure operational consistency and best practices.
Requirements
- Leadership experience in a multi-site operational business, preferably in healthcare or related industries
- Strong financial acumen with proven experience managing P&L and driving revenue growth
- Demonstrated success in building and leading high-performing teams
- Exceptional interpersonal and communication skills, with the ability to engage and influence Medical Directors and other healthcare professionals
- Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities under pressure
- Bachelor’s degree highly preferred; MBA, DVM, or a degree in Healthcare or Hospital Management is a plus but not required
Benefits
- medical
- dental
- vision
- paid vacation/sick days
- 401(k)
- generous employee pet discounts and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
P&L managementrevenue growthperformance reviewsstaff trainingauditinginventory managementcustomer service skillsbusiness operationsmarketing strategiesfinancial reporting
Soft skills
leadershipinterpersonal skillscommunication skillsteam buildingproblem-solvingstaff morale managementengagementinfluenceadaptabilitymulti-tasking
Certifications
Bachelor's degreeMBADVMHealthcare Management degree
