VC3

Senior Systems Engineer

VC3

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

AzureCitrixDNSFirewallsSwitchingTCP/IPVMware

About the role

  • Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the customer. You must be aware of and maintain our standards
  • Receive & respond to escalated service requests, incidents and change requests in a timely manner
  • Maintain accountability to lower tier technical team members to assist with escalations that stretch beyond the tier 1, tier 2, and/or tier 3 scope of support
  • Own technical issues and drive resolution without assistance or further escalation
  • Train and educate VC3 clients on technical standards
  • Troubleshoot and resolve issues with:
  • - Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office
  • - General network connectivity including ISP
  • - Common networking technologies such as DHCP and DNS
  • - Wireless network performance and accessibility
  • - Firewalls, switches, and routers
  • - Remote access technologies including VPN, RDS, and Citrix
  • - Operating systems on servers, desktops, and laptops
  • Complete technical administrative tasks such as:
  • - Virus/malware removal
  • - Add/remove/change virtual server resources
  • - AD/365/application password resets
  • Provide mentorship to lower tier technical team members
  • Identify recurring issues and initiate problem tickets for them
  • Make recommendations for improvements of supported hardware and software
  • Engage vendors, 3rd parties, and client subject matter experts (SME) as needed during the troubleshooting process
  • Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
  • Receive mentoring and feedback from Tier 4 Peers and others
  • Review Tickets with Team Lead
  • Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings
  • Create and update documentation when changes or occur, or when discoveries are made
  • Educate users on Process, Hardware, and Software
  • Attend monthly training & team meetings as required.
  • Participate in the on-call rotation (1 week every 3-4 months)
  • Additional duties as required

Requirements

  • KPI goals consistently met in Systems Engineer II role
  • 8+ years relevant technical experience is required OR 2 years experience in Systems Engineer II role at VC3
  • CCNA, VMware, or Microsoft 365/Azure certifications highly desired
  • Strong knowledge of current IT concepts, issues, practices, methodologies, and trends
  • Good problem solving and decision-making skills; ability to understand and analyze complex issues
  • Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality
  • At least 8 years relevant IT experience fully supporting and building customer environments
  • At least 8 years’ experience managing & working with the following technologies:
  • - Windows Server
  • - Microsoft/Office 365
  • - Active Directory
  • - GPOs
  • - Routing and Switching
  • - Firewalls
  • - VPNs
  • - Virus and Security
  • - TCP/IP
  • - DHCP
  • - DNS
  • - At least 5 years’ experience with virtualization technologies:
  • - Hyper-V
  • - VMWare
Benefits
  • - Minimal travel is expected, however some is possible
  • - Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
  • - VC3 offers a comprehensive benefit package and 401K/RRSP company matching

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Windows ServerMicrosoft 365Active DirectoryGPOsRoutingSwitchingFirewallsVPNsTCP/IPDHCP
Soft skills
problem solvingdecision-makingself-motivateddetail orientedhighly organizedcommunicationmentorshipteam collaborationtime managementanalytical skills
Certifications
CCNAVMware certificationMicrosoft 365 certificationAzure certification