Head of Operations

VC Lab

Head of Operations leading the day-to-day operations at Decile Group, driving operational strategies for venture capital firms globally.

Posted 5/29/2026full-timeRemote • California • 🇺🇸 United StatesLead💰 $175,000 - $275,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee the operational infrastructure of our fund administration business, ensuring seamless delivery of services to our growing portfolio of VC firms
Develop and implement operational strategies that balance efficiency, quality, and scalability while delivering a delightful experience for our clients
Collaborate with product teams to align roadmap priorities with customer feedback and rollout initiatives (e.g., feature launches, UX enhancements, onboarding flows) that measurably improve customer experience and retention
Build and lead a high-performing team of fund operations and customer success professionals across multiple time zones
Create and manage benchmarks and reporting systems to drive continuous operational improvement and best-in-class customer service
Collaborate with the executive team to align operational capabilities with company growth targets
Ensure regulatory compliance across multiple jurisdictions for our fund administration clients
Drive automation and process optimization to increase capacity while maintaining our 90+ NPS
Manage relationships with key service providers and strategic partners that can support the portfolio
Implement risk management protocols and best practices across the organization

Requirements

What you’ll need

10+ years of experience in operations management, with at least 5 years in financial services or fund administration leadership
Ahead of trends in AI for support, automation, and customer intelligence tools
Proven track record of scaling fund operations in a high-growth environment
Strong understanding of venture capital fund structures, regulatory requirements, and industry best practices
Experience building and leading remote teams across multiple geographies
Exceptional problem-solving abilities and analytical skills
Outstanding communication and interpersonal skills
Ability to thrive in ambiguity and drive clarity through complex situations
Strong project management capabilities and attention to detail
Experience with operational technology implementation and optimization

Benefits

Comp & perks

Opportunity to help transform venture capital into a force for good in the world
Leadership role in a fast-growing company with global impact
Vibrant work environment of passionate and capable peers
Opportunities for personal growth and professional development
Competitive compensation package including equity
Flexible remote work environment

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Hard Skills & Tools

operations managementfinancial servicesfund administrationprocess optimizationrisk managementproject managementautomationcustomer intelligence toolsbenchmarkingreporting systems

Soft Skills

problem-solvinganalytical skillscommunication skillsinterpersonal skillsleadershipattention to detailadaptabilityteam buildingstrategic thinkingcustomer experience focus