VP, Commercial & Casualty Claims

Vault Insurance

Vice President, Commercial & Casualty Claims managing high-severity claims in sophisticated insurance environment. Focusing on claims excellence and service differentiation through strategic leadership and partnerships.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

Vault

About the role

Key responsibilities & impact

Set and execute the enterprise strategy for commercial and casualty claims handling, aligned with Vault’s profitability, growth, and service objectives
Serve as subject matter expert on complex, high-exposure, and litigated claims
Establish governance standards for claim quality, reserving accuracy, coverage interpretation, and expense control
Identify emerging loss trends, systemic exposures, and legal developments, translating insights into underwriting and product action
Oversee all aspects of commercial and casualty claim operations, including desk, complex, litigated, and excess claims
Drive performance against KPIs (cycle time, leakage, severity, expense ratio, litigation outcomes, subrogation recovery)
Lead reserve adequacy strategy and collaborate with Finance and Actuarial on large-loss modeling and reporting
Ensure adherence to regulatory, compliance, and best-practice standards across all jurisdictions
Direct strategy for litigated claims, mediations, arbitrations, and trials in partnership with Claims Counsel and outside counsel
Oversee coverage analysis and resolution of disputed or complex policy issues
Manage national panel counsel, TPAs, experts, and vendors; negotiate fee arrangements and performance standards
Ensure disciplined decision-making around defense strategy, settlement authority, and escalation thresholds
Lead, mentor, and develop senior claims leaders, managers, and technical specialists
Build a high-performing claims culture grounded in accountability, ownership, and service excellence
Partner with Talent & Development to recruit, retain, and upskill top casualty claims talent
Establish succession planning and capability development for a growing claims organization
Serve as a trusted strategic partner to Underwriting, Product, Risk Services, Legal, and Distribution
Support broker and client relationships on high-profile or sensitive losses
Contribute claims insight to underwriting appetite, pricing, wording, and portfolio management decisions
Reinforce Vault’s HNW value proposition by delivering white-glove service through complex claim resolution

Requirements

What you’ll need

15+ years of progressive experience in commercial and casualty claims, including significant litigation leadership
5+ years of supervisory experience, specifically with remote teams
Demonstrated success leading complex, high-severity liability portfolios (commercial GL, excess/umbrella, professional lines)
Prior experience in an HNW, specialty, E&S, or complex commercial insurance environment is required
Deep expertise in coverage interpretation, reserving philosophy, defense strategy, and negotiation of large losses
Proven ability to lead teams through growth, transformation, or increased claim severity
Bachelor’s degree required; advanced degree or JD a plus
CPCU, AIC, SCLA, or similar professional designations strongly preferred
Active adjuster or law license (as applicable) advantageous

Benefits

Comp & perks

Flexible Spending Accounts & Health Savings Accounts, with company contributions
Company paid comprehensive life & disability insurance plans
24/7 Telehealth Doctor Access, Virtual wellness screenings, Employee Assistance Programs
Company 401k retirement plan with Day 1 eligibility (6% company match, 100% immediate vesting)
23 PTO days accrued yearly
11 Paid Holidays……and so much more!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

claims handlinglitigated claimscoverage interpretationreserving accuracyexpense controlKPI performance managementlarge-loss modelingdefense strategynegotiationclaims resolution

Soft Skills

leadershipmentoringstrategic partnershipteam developmentaccountabilityservice excellencecommunicationcollaborationdecision-makingrelationship management

Certifications

CPCUAICSCLAJDactive adjuster license