Production Support Analyst

Vault Credit Corporation

Production Support Analyst ensuring stability of enterprise systems and troubleshooting issues. Collaborating with teams for timely incident resolution in a hybrid work environment.

Posted 5/2/2026full-timeToronto • 🇨🇦 CanadaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

AirflowAWSAzureCloudITSMLinuxOraclePostgresPythonServiceNowSQLUnix

About the role

Key responsibilities & impact

Monitor daily system operations and maintain scheduled jobs to ensure smooth and uninterrupted processing across production environments.
Troubleshoot basic system, application, and data-related issues, performing initial diagnosis and escalating to appropriate teams when necessary.
Manage and update support tickets through their lifecycle, ensuring timely resolution within defined Service Level Agreements (SLAs).
Assist users with data-related inquiries and basic system issues, providing clear and timely responses.
Perform routine system administration and operational support tasks to maintain the health and availability of production environments.
Write and run basic SQL queries to retrieve data and support production issue analysis and reporting.
Support incident resolution activities and assist with root cause analysis under guidance to prevent recurrence of issues.
Maintain accurate and up-to-date technical and user documentation, including runbooks, procedures, and knowledge base articles.
Collaborate with internal teams (development, infrastructure, business users) to investigate, troubleshoot, and resolve production issues.
Assist with file transfers using secure methods such as SFTP or FTPS, ensuring data integrity and adherence to security standards.
Support deployment activities and follow established change management processes to ensure controlled and reliable releases.
Participate in system monitoring and help identify potential operational improvements, automation opportunities, and process enhancements.

Requirements

What you’ll need

2+ years of experience in a production support, application support, or operations
Working knowledge of SQL and ability to write basic queries against relational databases (e.g., SQL Server, Oracle, PostgreSQL).
Experience with ticketing and ITSM tools (e.g., ServiceNow, Jira, Remedy) and familiarity with SLA-driven support.
Exposure to job scheduling and monitoring tools (e.g., Autosys, Control-M, Airflow, or similar).
Familiarity with secure file transfer protocols such as SFTP and FTPS.
Understanding of incident, problem, and change management processes (ITIL awareness is a plus).
Basic knowledge of Linux/Unix and Windows environments, including common command-line operations and log analysis.
Exposure to cloud platforms (AWS or Azure) and scripting languages (e.g., Python, Shell) is a plus.

Benefits

Comp & perks

Competitive salary
Flexible work environment with a focus on work-life balance
Comprehensive benefits
Opportunities for professional growth
Learning-oriented culture with access to mentorship and skill development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLbasic SQL queriesLinuxUnixWindowsPythonShelljob schedulingmonitoring toolsincident management

Soft Skills

troubleshootingcommunicationcollaborationproblem-solvingtime management

Certifications

ITIL