Customer Service Specialist, bilingual German/French
Vaudoise Assurances
full-time
Posted on:
Location Type: Hybrid
Location: Lausanne • Switzerland
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About the role
- Respond to customer inquiries by phone and email
- Perform tasks related to claims services for our policyholders within defined responsibilities and processes
- Receive and analyze claim notifications received by mail and enter them into the system
- Review and explain claim statements to customers by email or phone
- Contact veterinarians to complete claim files
- Various correspondence in German and French by mail, email or phone
- Handle other miscellaneous tasks
Requirements
- Strong proficiency with computer tools
- Fluent in German — spoken and written (native German/Swiss German required)
- Good command of French
- Accuracy, attention to detail, sense of responsibility, autonomy and team spirit
Benefits
- Autonomy in your work and organization
- Opportunity to develop skills and gain a deeper understanding of the veterinary field
- Small team with strong group cohesion
- Varied work
- Close contact with customers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
accuracyattention to detailsense of responsibilityautonomyteam spirit