Vatica Health

Customer Success Manager

Vatica Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $95,000 - $115,000 per year

About the role

  • Serve as a Trusted Advisor and directly lead or support client relationships, engagement, and implementation delivery
  • Identify and develop partnership opportunities with clients; document client requirements, success criteria, and supporting solutions in contract documents
  • Develop and execute detailed onboarding/implementation plans and communication plans including client metrics of success and risk identification and mitigation, in partnership with clients, operational partners, and vendor partners
  • Build power point decks for client presentations (QBR’s, kick offs, status meetings)
  • Facilitate joint client-Vatica Health leadership committees to ensure senior leadership alignment, long-term planning and development, strategic and tactical account and implementation review, and effective escalation and issue resolution
  • Deliver successful client partnerships that result in high client satisfaction, retention, and growth
  • Forecast and track key account metrics (e.g. visit activity, provider adoption, sales stats)
  • Lead, through influence in a matrixed environment, teams comprised of members from Vatica Health functional groups, the client, and vendor partners
  • Deliver and ensure client training on Vatica Health tools, processes, and reports
  • Support operational and financial plans and maintain actuals and forecasts
  • Serve as the Voice of Client by seeking ad-hoc and formalized feedback to gauge client satisfaction and identify areas for engagement, tool, and solution improvement
  • Design and develop best practices in client engagement and implementation to deliver industry-leading client experience

Requirements

  • 4+ years in a healthcare client facing role with progressive experience
  • 4+ years leading complex projects
  • Healthcare experience required; required experience in Risk Adjustment, Quality of Care
  • Strong project performance analysis and strategic power point deck building skills
  • Outstanding customer service skills
  • Experience organizing, analyzing and presenting data
  • Strong ability to learn at a fast pace, apply knowledge and be consultative.
  • Strong computer (including Microsoft Office), grammar and multi-tasking skills
  • Strong attention to detail, time management, and decision-making skills
  • Ability to work with significant independence and minimal supervision
  • Ability to travel during the week
Benefits
  • Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar
  • Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded
  • 401k plans– we want to empower you to prepare for your future
  • Room for growth and advancement- we love our employees and want to develop within
  • Comprehensive Medical, Dental, and Vision insurance plans
  • Tax-free Dependent Care Account
  • Life insurance, short-term, and long-term disability
  • Excellent PTO policy (everyone deserves a vacation now and then)
  • Great work-life balance environment- We believe family comes first!
  • Strong supportive teams- There is always a helping hand when you need it
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project performance analysisdata analysisclient trainingimplementation planningrisk identificationmetrics trackingpresentation developmentclient engagement best practicesforecastingcontract documentation
Soft Skills
customer serviceattention to detailtime managementdecision-makingconsultative skillsindependencecommunicationleadershipproblem-solvingorganizational skills